HVAC Service Working Lead (Union)

What you will do

Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipmentandBuilding Control Systems

Assistsbranch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.

Providing Level 1 technical support andassistwith technical development for others.

Ensures work is being performed in compliance with state, local and Federal legal requirements andoperateson the job with thehighest ofethics.

Properly completes all required project and service documentation.

Provide our customers with the highest level of service to solve building inefficiencies and resolveservice relateditems. As a trusted advisor to ourcustomersyou will provide solutions and outcomes at the time of service.

How you will do it

• Adheres to all Johnson Controls and customer safety standards.

• Provides safety leadership and instruction to all Technicians.

• Provides safety awareness and instruction to subcontractors on Johnson Controls work sites

• Recognized as a Leader by peers while being a coach and mentor within the branch.

• Escalation points on technical issues and provides on-the-job training for other technicians

• Provides solutions to others onvery complexsystem problems by either troubleshooting or advising how to resolve problems

• Escalation points from the branch to the technical resource team in Milwaukee for critical issues.

• Viewed as an expert in given field by both employees and customers

• Assistsmanagement with assuring proper field operational disciplines of other Technicians are followed

• Regularly provides input on development and training needs of the branch

• Assistsin developing quotes and estimates foridentifiedL&M work andsubmitsto the Customer, Service Manager or Customer Service Agent, as appropriate

• Assistswith the identification of material needsrequiredfor service delivery

• Assists the Service Manager or Customer Service Agent withidentifyingand scheduling individuals with the correct skills and knowledge to perform repairs or installation

• Communicates with customer upon arrival and before leaving the work site.

• Ensureshigh levelsof customer satisfaction Meets regularly with customer to become familiar with operating problems.

• Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs

• Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction

• Provides consultant level services for customers related to building system repairs and enhancements

• Ensures ultimate customer satisfaction levels with assigned customers

• Conducts self-study (reading, research, and practice) to improve andmaintaintechnicalproficiency.

• Completes all training andcertifications asrequired by the company.

• Provide recommendations and solutions to ensurefacilityis running efficiently to include upselling opportunities.
  Provide quotes to support recommendations and solutions.
  

What we look for

Required

• In addition to the technical requirements of the given field, Foreman need experience where strong leadership activities have beendemonstrated.

• Ability to act independently andto coordinatethe work of other employees and contractors on a customer site.

• Effective interpersonal skills torepresentthe company to customers and other outside contacts.

• Able to explain technical information to technical and non-technical people.

Pay Range: $66.30 hourly ratedeterminedby the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technologyassistedtools, including artificial intelligence (AI), to helpidentifyand evaluate candidates. All hiring decisions areultimately madeby human reviewers.