Imaging Medical Secretary - Valley Hospital

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 7:00am - 3:30pm

Position Summary

The Medical Secretary is responsible for the scheduling and coordination of patients for all patient services and procedures. The incumbent answers multi-line phones; obtains and documents patient information; coordinates paperwork, insurance referrals/authorizations and arranges for interpreter services when needed.

Responsibilities

• Assists in operations of assigned department to include, quality assurance, process improvement, data management and customer service
• Schedules patients for clinical services for all modalities for assigned area
• Obtains necessary information for the determination of appropriate procedure(s)/appointment
• Answers multi-line phone system, responding to caller, physician or patient
• Cancels and reschedules exams/appointments, in coordination with the reception/registration personnel and technical staff, as directed
• Coordinates insurance referral and authorization information
• Coordinates interpreter services for patient appointments at MHS and patient visits via phone

Requirements

• Post high school clerical vocational training or college course work preferred
• Medical Terminology certification preferred
• Experience in a medical setting preferred
• One year of experience working with an electronic medical records system such as EPIC or Cerner
• If position is located in Imaging, prior imaging/scheduling experience and knowledge of any type of Radiology Information Systems such as McKesson or Philips I-site is preferred

About Valley Hospital

MultiCare Valley Hospital is a 123-bed, fully accredited acute-care hospital in Spokane Valley, featuring a Level III Trauma Center, comprehensive surgical, inpatient, outpatient and diagnostic services, and advanced cardiac care. Clinicians join a collaborative, patient-focused team in a community where professional growth and work-life balance are highly valued.

About the Spokane Valley Community

Spokane Valley, Spokane’s largest suburb, offers a relaxed, family-friendly lifestyle with quick access to the region’s natural beauty and city amenities. With riverfront trails, lakes, golf courses, ski resorts, wineries and nearby national parks, outdoor enthusiasts will find plenty to explore. The community combines small-town charm with easy access to Spokane’s urban conveniences, making it an ideal place to live, work and play.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.23 - $33.32 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.