Implementation Lead - Neighbourhood Health Hub

• Max Term Full Time|38 hours/week
• Location: Hornsby, NSW
• Salary: $113,640 + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Join a purpose-driven organisation committed to creating safe, secure and affordable housing for Australians in need.

This role will drive the design, delivery, and embedding of our Neighbourhood Health Hub (NHH) located in Hornsby NSW. We are looking for an experienced Implementation Lead and particularly, for someone who can turn a complex model into a real, functioning service across multiple partners and systems.

You will lead implementation across all stages, from readiness through to evaluation, ensuring the model is delivered consistently, sustainably, and in line with its community-led intent.

Using implementation science frameworks, you will bring structure to complexity, align partners, and keep community voice at the centre of every decision.

This is a contracted role and ending on 30th June 2027.

Your key responsibilities will be to:

• Lead end-to-end implementation of the NHH model across all five stages
• Apply implementation science frameworks (CFIR, ERIC, Proctor outcomes, ABCD) to guide delivery
• Coordinate the staged rollout of Small Teams, Team of Teams, and Hub Facility model
• Build strong cross-sector partnerships with health, NGO, council, and community stakeholders
• Embed co-design with people with lived experience and priority populations
• Use local data, asset mapping, and evaluation frameworks (RE-AIM, Proctor) to drive decisions
• Support commissioning alignment, sustainability planning, and capability building across providers
• Contribute to tools, frameworks, and reporting that support system-wide implementation

Requirements for success

• Relevant tertiary qualifications in health, public health, community services, psychology, social work, implementation science, project management or a related discipline, or equivalent demonstrated experience
• Experience supporting implementation, service development, project coordination, evaluation support or practice improvement within health, community services or a related sector
• Experience in implementation and supporting multi-site projects or community-based implementation
• Experience in supporting co-design, consultation and developing practical resources, training materials and guides
• Demonstrated experience and ability to gather, synthesise qualitative learnings from projects, stakeholder engagement and service delivery activities
• Strong written communication skills, including experience preparing reports and summaries
• Demonstrated ability to work collaboratively with diverse stakeholders across health, community, research, government and not-for-profit settings
• Strong organisational and project management skills with the ability to effectively manage competing priorities across multiple projects

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you