Who We Are
Moniepoint Inc. is Africas all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigerias largest merchant acquirer, we power most of the countrys point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
What We Do
At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and >The candidate should be based in Edo State Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde
About You
- You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
- You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
- You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
- You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
- You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
- You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
- You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
- You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it
What Success Looks Like
- 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
- Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
- Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
- Achieve a 4.5+ average rating score on post-onboarding surveys.
- Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
- Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
- You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience
What we can offer you
- Culture:We put our people first and prioritize the well-being of every team member. Weve built a company where all voices are heard, and we look out for one another. Above all, we are human.
- Learning:We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
- Compensation:Youll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the hiring team.
- An interview with a member of our executive team.
Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
