Implementation Specialist
Iress
Johannesburg, Gauteng, South Africa
Full-Time
Competitive
OfficeSenior
Build your career at Iress!
As an Implementation Specialist within our Investment Management product solutions team, you play a key role in delivering successful software implementations that help clients optimise their operational and investment workflows. You work closely with clients to understand their requirements, configure solutions that meet their needs, and guide them through onboarding, implementation and adoption.
You collaborate across product, development, client support and commercial teams to deliver high-quality outcomes that improve client experience and drive long-term value. Success in this role means building trusted client relationships, managing implementations confidently from planning through to go-live, and continuously improving processes that support scalable and efficient delivery.
Some of the amazing things you’ll be involved in:
You configure and customise solutions to align with client workflows, business requirements and operational processes.
You collaborate with product, development, support and commercial teams to deliver seamless implementation outcomes for clients.
You act as a trusted advisor to clients by understanding their business needs and recommending best-practice use of Iress solutions.
You deliver client onboarding sessions, product training and ongoing implementation support to drive adoption and successful outcomes.
You proactively identify, troubleshoot and resolve implementation issues, escalating technical challenges where required.
You maintain accurate project documentation, including implementation plans, configuration settings, client requirements and status updates.
You contribute to the continuous improvement of implementation processes, delivery standards and client experience practices.
You provide feedback to product and development teams on client trends, enhancement opportunities and solution improvements.
You build strong working relationships with internal and external stakeholders to support successful delivery and client satisfaction.
Collaboration across teams, locations and time zones
What you will bring
Experience and Knowledge
2–4 years’ experience in software implementation, client onboarding, consulting or a similar client-facing technology role.
Experience working with investment management or trading technology environments will be highly regarded.
Strong understanding of software systems, workflows, integrations and data structures.
Experience managing multiple priorities and delivering outcomes in a fast-paced and client-focused environment.
Strong troubleshooting and analytical problem-solving capability.
Experience working collaboratively across cross-functional teams including product, engineering, support and commercial teams.
Knowledge of implementation methodologies, client engagement practices and change management principles.
Qualifications and certifications
Degree in Computer Science, Information Technology, Business or a related discipline.
Relevant industry or technology certifications would be advantageous.
Professional Skills
Software implementation and configuration
Stakeholder relationship management
Client onboarding and training delivery
Problem-solving and issue resolution
Process improvement and continuous optimisation
Cross-functional collaboration and communication
Behavioural capabilities
Builds strong and trusted relationships with clients and colleagues.
Communicates clearly and confidently with both technical and non-technical stakeholders.
Demonstrates strong attention to detail and delivers high-quality work consistently.
Adapts positively to changing priorities, client needs and evolving business requirements.
Takes ownership and accountability for delivering successful client outcomes.
Works collaboratively across teams and contributes to a positive team culture.
Internal: Product Managers, Development Teams, Product Support, Client Success, Sales and Account Management team
External: Investment Management clients
At Iress, we make things happen
At Iress, our purpose is opening the world to financial opportunity by connecting people to the markets, systems and infrastructure that support long-term economic wellbeing at scale. We connect deeply with clients to understand what really matters, solve problems together across teams and disciplines, and own and deliver the technology that sits behind critical financial decisions. By simplifying the complex, we help professionals, institutions and the people they serve make confident financial choices and move their futures forward.
We offer flexible ways of working and benefits that support people at every life stage. Our employee benefits are some of the best in the industry. It means we work smarter, happier, and healthier with long weekends, flexible ways of working, generous parental leave, opportunities to participate in our local community initiatives and a connected team culture.
Different perspectives, experiences and backgrounds make our teams stronger and our products better. Our people have different backgrounds, skills and beliefs and everyone’s uniqueness is valued and celebrated. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!