We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
PRIMARY OBJECTIVES:
The In-House Resort Host occupies a location at the resort or outside the resort and is responsible for selling tourist attractions and excursions, as well as inviting customers who meet pre-determined qualification criteria to attend a Wyndham presentation in exchange for a gift.
The In-House Resort Host receives a set rate per qualified tour and bonuses based on the number of qualified tours generated.
PRINCIPAL RESPONSIBILITIES:
- Sell and promote tourist attractions and excursions.
- Invite pre-qualified customers to attend a Wyndham presentation.
- Handle customer enquiries both face-to-face and over the phone.
- Maintain up-to-date product and brand knowledge.
- Manage telephone enquiries.
- Complete client information forms in the computer system.
- Explain booking terms and conditions.
- Process payments and issue receipts/tickets.
- Perform daily ad hoc duties as required.
- Book qualified tours in accordance with company guidelines.
- Maintain a professional and approachable manner while achieving booth quotas.
- Work in accordance with Best Practice Guidelines and company policies and procedures.
- Deliver the required number of qualified tours to the sales site.
- Provide excellent customer service to all guests.
- Identify future business opportunities and develop plans to capitalize on them.
- Recommend innovative and cost-effective improvements to management.
- Handle customer rejections professionally and courteously.
- Turn negative responses into potential opportunities.
- Work within established processes while maintaining creativity.
- Represent the company ethically, morally, and professionally.
- Demonstrate loyalty, self-discipline, and integrity.
- Set goals to maximize production while minimizing costs.
- Communicate effectively with a wide range of customers.
- Adhere to work schedules and maintain punctuality.
- Attend all required training sessions and team meetings.
- Support company sales and marketing programs and strategies.
- Maintain a positive, courteous, and respectful attitude toward colleagues and the company.
- Obtain and maintain all required government licenses, registrations, and work permits.
- Comply with Wyndham Vacation Resorts (Indonesia) Occupational Health & Safety policies and procedures.
- Ensure workplace health and safety for self and others.
- Deliver HEART service to all internal and external stakeholders.
- Demonstrate innovation by improving processes and products.
- Show integrity by taking responsibility and delivering on commitments.
- Display leadership through effective communication, collaboration, and teamwork.
KEY POSITION CRITERIA:
- Excellent customer service and sales skills.
- Flexible in adapting to changing products, targets, markets, and customer preferences.
- Strong customer service mindset and integrity.
- Positive, enthusiastic, and outgoing personality.
- Excellent communication and active listening skills.
- Self-motivated and goal-oriented.
- Strong rapport-building ability.
- High level of reliability and integrity.
- Able to work independently and as part of a team.
- Professional appearance and conduct.
- Physically able to stand for extended periods.
- Supportive team player who motivates others.
- High resilience and ability to handle rejection.
- Strong relationship-building skills.
- Good problem-solving and negotiation abilities.
- Basic computer skills.
- Willingness to continuously learn and stay updated on market knowledge.
- Available to work shifts, weekends, and public holidays.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
