Takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Division Lead to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you wont get bored, as long as you are prepared for a challenge and want to build something great.
Purpose of the role:
Managing a team of approximately several inbound assistants and ensure all deliverables of SLA's are achieved.
Your responsibilities will include:
- Ensuring customer order dates are met through rigorous management of our Merchant delivery times and order fulfilment.
- Ensuring customers are updated on late delivery timeously.
- Root cause analysis of customer service failings within the category to drive process improvement.
- Defining and managing clear standard operating procedures across the team
- Manage Merchants against clear delivery SLAs and work to reducing through Merchants compliance & root cause analysis of delays.
- Work with Merchant teams to ensure delivery performance is in line with agreed delivery SLAs for Merchants.
- Ensure buying disciplines and effective order management are being adhered to within the category.
- Managing the status of shipments in order to ensure smooth transition ino the correct facilties.
- Reconciling all receiving discrepancies with DC, Merchant, and internal Accounts Payable team (incl. faciliating feedback to continuous improve process)
- Manage the inbound team for your category including the personal relations, individual performance, deadlines, and expectations.
Attributes:
- Analytical, strong process improvement approach and structured thinking
- Strong administrative skills
- Solutions-oriented, can-do attitude, self-motivated
- Attention to detail
- Excellent communication skills, both written and spoken
- Ability to interact with internal & external stakeholders at all levels
- Comfortable with change and excellent team player
- Comfortable with learning and adapting to new systems
- Strong organisational & prioritisation skills
- Ability to motivate, manage, discipline and develop team members
- Strong prioritisation, time management and project management skills
- Strong administrative skills
Qualifications:
- 4+ years process improvement / engineering / logistics experience.
- Proven track record of managing teams.
- Bachelors degree advantageous.
- Valid Drivers License.
- Competency in MS Office packages and/or Gsuite.
The Environment
- Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating
We seek to employ an Extra Ordinary Mind who:
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
