(IND) RESOLUTION COORDINATOR, CONTACT CENTER

Job Description:

You make sound judgments and promoteaAssociate / Candidates focused environment. Youoptimizeexecution and results. You inspire commitment through communication and influence. Youdemonstrateadaptability while thinking and acting strategically.You build and sustain internal and external relationships. Flexible to work in US hours shifts.

About Team:
The Walmart Contact Center specializes in providingbest-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.
We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, careerprogressionand providing individual and team recognition.
We are looking forcareer minded,customer centricindividuals who are experienced in providing best-in-class customer service.

Whatyou’lldo

As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner whileutilizingall available resources to ensure customer satisfaction.

Toexceedour customers’ needs, our associates must be punctual, reliable,problem solve, act with integrity and be dedicated to making a difference.

Whatyou’llbring

· 0 – 12 months of relevant customer service experience

· Excellent written and verbal communication skills

· Able to interact professionally with customers.

· Ability to manage multiple tasks simultaneously.

· Customer focused mindset witha high levelof urgency; role model for delivering Extraordinary Customer Care

· In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.

· Review, analyze, and process critical customer queries with accuracy to provide customer

satisfaction.

· Adhere to quality, complianceguidelinesand SLA’s

· Must be willing to take continuous voice calls

· Must type a minimum of 25 WPM

· Proficient with Microsoft Office programs (Outlook, Word)

· Successful completion of mandatory training

· Should beflexible workin a 24/7 work environment with rotating weekly time off.

· Should be able towork inpermanent night shifts or any assigned shifts on a rotational basis.

· Any graduation

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.That’swhat we do at Walmart Global Tech.We’rea team of software engineers, data scientists, cybersecurityexpert'sand service professionals within the world’s leadingretailerwho make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow.We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career.Here, you can kickstarta great careerin tech, gain new skills and experience forvirtually everyindustry, orleverageyourexpertisetoinnovate atscale,impactmillionsandreimaginethe future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate,learnand grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits :

Benefits Beyondour great compensation package, you can receive incentive awards for your performance.Other great perks include a host of best-in-classbenefitsmaternity and parental leave, PTO, health benefits, and much more.Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates,customersand the communities we serve live better when we really know them. That means understanding,respectingand valuing diversity- unique styles, experiences, identities,ideasand opinions – while being inclusive of all people.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates,customersand suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where weoperate. By making Walmart a welcoming place where all people feel like they belong,we’reable to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where weoperate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates,customersand the communities we serve live better when we really know them. That means understanding,respectingand valuing unique styles, experiences, identities,ideasand opinions – while being inclusive of all people.