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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
The Security Response Communications team is the voice of Salesforce's Cyber Security Operations Center (CSOC) during the most critical security events, owning communications across our Commercial and Government Cloud environments for customers, executives, and cross-functional partners. Based in Dublin and working in a hybrid arrangement, you'll join a high-performing team that builds scalable templates, AI-driven workflows, and automated tooling to make security communications faster and more resilient.
What You'll Actually Be Doing
- Own end-to-end content for security incidents - from drafting customer notifications and executive briefings to coordinating translations and managing enablement channels - ensuring every message is accurate, clear, and on time.
- Lead communication planning for critical security events, partnering with Legal, PR, Engineering, and Customer Success to deliver coordinated, trusted messaging throughout the incident lifecycle.
- Build and maintain a scalable library of communication templates, talking points, process documentation, and contact directories that the team can rely on across any security scenario.
- Support the development of automated, AI-driven workflows and tools that reduce toil and increase the speed and resilience of the Security Response Communications program.
You're Our Person If...- You have 1+ years of experience in communications, ideally in a security, technology, or incident management environment.
- You write with clarity and precision - able to translate complex technical information into accessible messaging for a range of audiences, from customers to senior executives.
- You stay composed and focused when it matters most, managing multiple workstreams simultaneously in fast-paced, high-pressure situations.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Even Better If...- You have experience with mass notification systems, collaboration platforms, or other communication tooling.
- You're familiar with compliance and regulatory requirements related to security communications.
- You've trained or mentored others on communication practices or incident response processes.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this
Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our
Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
