You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase as a part of Network Rapid Response Team, your endless curiosity about technology will help you propel innovation and your career.
Job Responsibilities
- Own and drive production incident management, including triage, restoration, communications, escalation, and post-incident actions.
- Lead problem management to identify root cause, implement corrective actions, and reduce recurrence through durable remediation.
- Execute and govern change management activities, ensuring changes are assessed for risk, validated, documented, and aligned to resiliency/security expectations.
- Manage service delivery responsibilities including lifecycle management, service evolution, and operational readiness for new capabilities.
- Serve as the primary customer interface for day-to-day operational issues, queries, and status updates.
- Define, maintain, and improve MIS/operational reporting requirements to support process health, capacity planning, and service performance.
- Utilize enterprise-authorized AI capabilities to accelerate monitoring, capacity analysis, and documentation, validating outputs and handling data per sensitivity/security requirements.
- Apply reuse-first and automation/AI-assisted approaches to identify recurring risks and improve remediation workflows and provide technical leadership as a team lead and/or SME; coach and mentor less experienced engineers.
- Contribute to functional goals, priorities, and service objectives aligned to overall GT strategy.
- Create and maintain high-quality runbooks, procedures, and operational documentation; independently apply critical thinking and sound judgment and advocate for customers during infrastructure- or business-critical events, ensuring timely decision-making and clear communications
Required qualifications, skills and capabilities - BE/BS degree or equivalent with 3+ years of experience in Network Operation
- Expertise in one or multiple Network Technologies: Routing & Switching (LAN, WAN) IP Services (Load Balancing, Bluecoat Proxies and Firewalls), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL, Arista Fabric), Optical (Ciena)
- Experience working in a banking, exchange or technology type environment within a global organization
- Understand Network infrastructure components and how they are tracked and managed in various systems
- Executes within a customer-centric environment
- Ability to use (or learn) scripting languages such as Python, Ansible, etc.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Experience in Protocol Analyzers (Cpacket, BigSwtich, Wireshark, Riverbed)
- Experience in capacity/monitoring management tools (Splunk, SevOne, ThousandEyes)
- Strong communication skills - written and verbal
Preferred qualifications, capabilities, and skills - Demonstrated success leading as a Team Lead/SME in operationally critical environments.
- Depth in enterprise-scale observability, capacity engineering, and operational excellence practices
- Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment
