Business Management optimizes business performance by helping to drive key initiatives. We act as trusted advisors and counterweight to Business/Group Heads, and are responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and can vary from business to business, in line with the priorities of the different lines of business.
As a Business Manager within the Consumer and Community Banking Technology's Infrastructure team, you will partner with leaders and Finance to manage budgets and forecasts, optimize costs, and support ad‑hoc executive requests. You'll drive project execution and communications, create clear management materials, and coordinate team initiatives while supporting risk, audit, and compliance activities and continuously improving business processes.
Job responsibilities
- Partner with and support Consumer and Community Bank Technology's Infrastructure Managers and Finance teams to deliver accurate forecasts, track monthly spend vs budget and optimize infrastructure expense
- Provide a high level of responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis
- Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques. Create wireframes and mock-ups quickly and iteratively for management presentations, reports, and dashboards
- Communicate effectively with key business partners to understand projects and drive next steps
- Project manage and deliver key work streams and tasks
- Identify key business risks on the platform and drive resolution of mitigating controls
- Support audit, regulatory and compliance deliverables; help drive specific action plans and deliverables within the Risk Control Self-Assessment (RCSA) framework
- Coordinate team activities and prepare materials for town halls, employee recognition, and strategy working sessions
- Collect and maintain internal resources and documentation on collaboration sites, like SharePoint
- Participate in collaborative initiatives with team members and global managers, looking for ways to continually simplify, improve, and add value to existing business processes
Required qualifications, capabilities and skills
- Bachelor's degree in Business, Finance, Economics, or other related area
- Prior experience in Business Management or COO role
- Proven experience delivering timely, high quality presentations and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence
- Demonstrated ability in dealing with different stakeholder groups and driving the agenda
- Excellent communication, organization and project management skills
- Ability to articulate and demonstrate thoughtful rationale in design decisions
- Intermediate to advanced level ability expected in all MS Office tools (Excel, PowerPoint, Pivot Tables)
- Self-motivated, tenacious and able to work with high degree of independence
- Excellent written and oral communication skills
- Strong time management and prioritization skills
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
