Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Infrastructure Platforms, International Services, you will play a leadership role in ensuring operational and governance stability across Southeast Asia, with primary coverage of Thailand and the Philippines. You will own local governance processes, strengthen service management rigor, and ensure strong engagement with regional and global partners. You will bring solid technical breadth to understand issues, ask the right questions, and communicate clearly-without needing deep developer or architect specialization.
Job responsibilities
- Own local technology governance for Infrastructure Platforms International across Thailand and the Philippines, ensuring consistent execution of operational controls, governance routines, and management reporting aligned to local and global standards.
- Lead and coordinate cross-functional initiatives (strategic and run-the-business) to remove delivery friction and enable product and infrastructure teams to meet service outcomes.
- Align regional execution to global objectives, ensuring priorities, processes, and governance expectations are clearly understood and adopted across Southeast Asia locations in scope.
- Serve as a senior connector across teams-build strong working relationships with regional/global partners and leverage common processes and resources to deliver against targets.
- Partner closely with Audit, Risk, Cyber & Technology Controls, and Compliance to ensure adherence to local regulatory requirements and JPMorganChase technology standards, including supporting regulatory responses and governance evidence needs.
- Strong stakeholder management skills, with demonstrated experience proactively driving timely, self-initiated 360-degree stakeholder engagement to socialize key initiatives and align priorities, maintaining a consistent customer-first focus.
- Own stakeholder communications and escalation, providing clear updates, decision points, and remediation actions to business and technology leaders.
- Oversee core service management disciplines-incident, problem, and change management-ensuring high-quality execution, effective root-cause follow-through, and sustained risk reduction.
- Support the evolution of operating models in Southeast Asia locations in scope, ensuring a clear ownership and accountability model while maintaining appropriate governance and oversight.
Required qualifications, capabilities, and skills
- Bachelor's degree in computer science or a related technology field (or equivalent practical experience).
- 5+ years of experience in technology operations, service delivery, and/or governance in a complex enterprise environment, operating at a Vice President (or equivalent) level.
- Experience operating within regulated financial services environments, with exposure to Southeast Asia markets, including Thailand and/or the Philippines.
- Demonstrated ability to lead through influence, aligning stakeholders and driving outcomes across multiple teams and priorities.
- Strong grounding in technology service management and controls (incident/problem/change practices, availability and stability, operational hygiene, risk and issue management).
- Executive-level communication skills: able to translate technical topics into clear narratives, actions, and decisions for senior stakeholders.
- Strong judgment and ownership mindset-able to navigate ambiguity, set direction, and keep teams aligned on outcomes and timelines.
Preferred qualifications, capabilities, and skills
- Familiarity with hybrid technology environments (on-prem and public cloud) from an operational governance perspective.
- Working knowledge of the AI landscape, with the ability to identify practical opportunities to deploy AI to improve operational governance and service delivery, and the capability to create clear, well-structured prompts to achieve consistent, high-quality outcomes.
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
