Inland Marine Claims Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Inland Marine Claims Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The Inland Marine Claims Manager is a key leadership position responsible for the proactive management of the Inland Marine Claim proposition. The role serves as the operational and technical manager for the Inland Marine Claim team members as well as the representative of the inland marine claim proposition to internal inland marine business stakeholders and external customers / brokers.

• Provide strong operational & technical leadership across Inland Marine Claims with direct managerial responsibility for all claim activity and handlers, including claim financial transactions (reserves and payments), vendor & litigation management, recovery, and claim resolution in accordance with Total Cost of Claim objectives
• Promote and drive a proactive customer claim experience leveraging VBA, Shared Service Operations and complex technical claim expertise
• Maintain & upskill Inland Marine claim team skills by supporting and providing technical training, keeping claim staff current with industry customs & practice and attracting / recruiting superior marine claim talent
• Responsible for timely and accurate reporting of Major Inland Marine Claims and CAT losses
• Review and implement corrective actions for continuous marine claims operational improvement identified through claim / business operational metrics in the MBR / QBR processes in conjunction with country / regional claim leaders
• Establish and maintain strong ongoing relationships with Inland Marine underwriting & business stakeholders.
• Develop and maintain relationships with Inland Marine customers & brokers
• Responsible to identify and report on Inland Marine claim trends, lessons learned and risk management opportunities with relevant stakeholders (underwriting, actuarial, finance, risk management)

What you will need to succeed

• Strong technical Inland Marine claim capability & expertise across 1st & 3rd party sub-lines of Inland Marine insurance
• Proven people management and leadership skills.
• Drive a culture that promotes excellence, collaboration,
• Highly effective communicator (written, verbal, presentation, training)
• Track record or demonstrated potential ability to identify/attract and develop talent
• Ability to work with actuaries and underwriters on trends and loss identification
• Identifies opportunities to improve process efficiency and ability to execute on transformation projects
• Established strong relationships with customers and intermediaries
• Demonstrated business acumen and skills
• Inland Marine claim audit (internal and TPA) and catastrophe management experience

Ready to make a bigger impact? We look forward to reviewing your application.

We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

CL - ClaimsAIG Claims, Inc.