Inside Channel Account Manager I

Résumé du poste / Summary

Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Maintain accurate pipeline of business
• Proactively reaching out to our end user customers to secure upcoming renewals and look for addon, upsell and cross sell opportunities.
• Work with and assist ESET resellers and distribution partners as required throughout the sales process to complete sales through the channel
• Maintain accurate account and contact information
• Respond to voicemails per company policy
• Provide & process any and all sales related materials (Quotes, Sales orders, Invoices, Trial Licenses, Etc.) for channel partners
• Handle and/or resolve ESET license credential inquiries/issues for channel partners
• Record and maintain accurate notes for all sales-related activity in Salesforce
• Provide back-up support to sales team colleagues as needed/required by management
• Attend all sales meetings and trainings as required.

REQUIREMENTS
Education:

• Professional fluency in French is required for this position, with strong proficiency in English
• 2–4 years of experience in Account Management, Sales, or a related field
• College diploma or bachelor’s degree preferred
• Hybrid work environment (two days per week in-office), supporting Quebec and Eastern Canada
• Must be flexible and available to meet the needs of the department, as well as prospects and customers of ESET
• Up to 10% travel required to support partners, attend events, and participate in in-person collaboration, including trainings, offsites, and team-building activities
• Proficiency in Microsoft Office Suite and Salesforce CRM environment

Experience:
• Years of work experience: 2-4 years

Knowledge:
• Basic Knowledge of Microsoft Excel and Word
• Knowledge of Outlook

Famille

• Remboursement des frais de scolarité

• Prime de retour au travail en cas de congé de maternité

• Journée de bénévolat

Bureau

• Café et collations

Autres

• REER (Régime enregistré d'épargne-retraite)

• Programme de référence

________________

Family

• Tuition Reimbursement

• Maternity Leave Return to Work Bonus

• Volunteer Day off

Office

• Coffee & Snacks

Other

• RRSP (Registered Retirement Savings Plan)

• Referral Program

Emplacement principal / Primary location

Toronto

Autres lieux d'implantation / Additional locations

Type d'heure / Time type

Full time