What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Inside Sales Account Manager
Italy (Milan) - Onsite 3 days per week
*Please apply with your English CV*
The role
As Inside Sales Account Manager here at Illumina, you will have ownership of inside sales across part of the region and taking responsibility for implementing a strategy to develop the existing accounts, and sourcing new ones, working together with Field Sales and your Inside Sales Manager to maximise revenue on your territory.
The Inside Sales Account Manager will be an onsite position in Milan - hybrid working is available.
Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, lifestyle allowance, employee stock purchasing program, volunteer time off and much more!
Why you
As our Inside Sales Account Manager, your communication skills across telephone and email enable you to build good relationships with customers and channel partners, establishing you as a trusted partner. You enjoy getting to know your customer needs and can anticipate what will make them a satisfied customer of Illumina’s, helping to guide them through our product portfolio and addressing any questions they have.
You will have a proven background and knowledge of Genetic analysis (NGS) techniques (PCR / NGS / Sanger etc)
If you want to push boundaries and join a culture fuelled by innovation, collaboration and openness, this role could be for you. If you want a brilliant, fast-paced, mission-driven environment then Illumina is the place for you.
Responsibilities will include
Manages the customer sales process for specific territories (Mediterranean area e.g. Italy and Greece) and accounts via phone and email. Potential to do field visits as required to help advance opportunities.
Meets sales targets and is responsible for accurate forecasting and maintaining up-to-date contact and opportunity information in CRM database
Engages with existing customers and qualified sales leads, guiding customers to the Illumina products that best meet their needs, coordinating with internal resources to address customer questions or objections, providing budgetary pricing, creating and submitting individualized quotes and closing the sales process through the point of order receipt
Working either individually or together with the Lead Generation Specialist team on prospecting activities to find new accounts and develop new opportunities
Works collaboratively with the wider sales team including TAMs, ISAMs, Sales Specialists and Service Contracts team
Establishes and maintains strong, positive, productive relationships with customer accounts including product end-users, management and purchasing contacts
Tracks and reports on all activities to managers
Preferred background, skills, and experience
Fluency in English and Italian required (Portugueseand/or Greek considered an advantage)
Knowledge of Genetic analysis techniques (PCR / NGS / Sanger etc)
Able to quickly grasp and master highly technical concepts and articulate them well to others
Outstanding listening, verbal, and written communication skills - articulate and quick thinking
Team goal oriented with a focus on achieving team sales performance metrics.
Detail-oriented and ability to focus in a fast-paced environment
Proven successful sales experience with a technical product line a plus but other sales experience would be considered
The estimated base salary range for the Inside Sales Account Manager - Italy (Milan) role based in Italy is EUR 34,600 - 52,000.
The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. This salary range applies to the primary posting location listed above. Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly. Compensation ranges for other locations will differ to reflect local market competitiveness and will be shared with candidates if applicable during the recruitment process.
Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.
We offer a thoughtfully designed benefits package that supports your wellbeing, flexibility, and life beyond work. Our approach combines globally differentiated offerings with locally tailored programs, ensuring you have the support you need—whether that’s support during important life moments, time to recharge, flexibility in how you work, or opportunities to give back. This includes flexible time off and a weeklong company‑wide summer shutdown.
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
