Inside Sales Diagnostic Specialist

As a Diagnostic Inside Sales Specialist, you will be responsible for prospecting, qualifying leads, and closing sales for IDEXX’s Rapid Assay, Chemistry, and Fecal businesses through phone, email, and virtual meetings with customers. You will collaborate with the field-based Veterinary Diagnostic Consultants (VDCs) in your assigned geography to agree on and prioritize opportunities to generate revenue through adoption, utilization, and conversion of select products in the IDEXX portfolio. You will build strong relationships with customers to understand their needs and present tailored solutions to drive business growth. You will partner with the broader commercial ecosystem, as needed, to ensure successful implementation and conversion of different growth initiatives. The ideal candidate has excellent communication skills, a strong sales mindset, and a drive for meeting and exceeding targets. The primary success metric for the position is quarterly revenue closed during sales calls.

Training start date for this role is September 14, 2026.

Why This Role Matters:

You directly impact customer success and business growth by helping veterinary practices adopt solutions that improve diagnostic efficiency and patient outcomes. Your work strengthens customer relationships and advances IDEXX’s mission to support better animal health.

Your day-to-day responsibilities will include activities outlined below and any additional tasks that may be assigned to support the business needs:

• Use sales tools to maintain a robust pipeline of sales opportunities in a high-volume outbound calling and email environment.

• Collaborate with Veterinary Diagnostic Consultants (VDCs) in aligned territories to agree on and prioritize customer opportunities, customer development plans, and appropriate next steps.

• Lead IDEXX Rapid Assay, Chemistry, and Fecal product sales conversations within assigned territory, handling opportunity identification, gaining agreement, closing sales, and ensuring successful adoption through ongoing customer engagement.

• Develop, implement, and maintain leads for the IDEXX field sales ecosystem for the assigned territory.

• Collaborate with Companion Animal Group (CAG) Commercial field team to ensure adoption, utilization, and conversion of IDEXX products and services. Deliver relevant customer training and education to achieve sales goals.

• Consistently achieves quarterly & annual quotas.

• Positively promotes and represents the IDEXX brand.

What you need to succeed:

• 5+ years’ experience selling products and/or services to customers almost exclusively via telephone and internet (e.g., chat, email, video conferencing, etc.)

• Candidates in MST or PST are preferred.

• Diagnostic or life sciences sales preferred.

• Experience developing new accounts and/or generating new business from existing accounts. Executes core activities with some assistance / guidance from manager.

• Experience pursuing sales leads within assigned territory, defined by geographic area, industry, or product/service segment in alignment with field ecosystem.

• Experience executing sales strategy, identifying new opportunities/leads, and leveraging sales tools to deliver sales outcomes.

Travel Requirements:

• Travel up to once per quarter (approx. 3–4 trips/year), typically 2–4 days within your region

• Week 3: One-day local co-ride (no travel or overnight stay)

• Week 5: Travel to headquarters in Maine for training

What you can expect from us:

• Hourly rate of $29/hr + based on experience & ability to earn quarterly commission.

• Health / Dental / Vision Benefits Day-One

• 5% matching 401k

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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