Inside Sales Engineer I - Service Division

At Alfa Laval, we get opportunities every day to make a positive impact on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources.

Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy, food, water and marine industries.

We are currently looking for an Inside Sales Engineer to join our Service Division in Panama.

About the Role

As an Inside Sales Engineer, you will play a key role in supporting the growth of our Service business by managing customer inquiries, preparing quotations, identifying business opportunities, and building strong relationships with customers and internal stakeholders.

Working closely with External Sales teams, you will help customers maximize the performance and reliability of their Alfa Laval equipment through service solutions, spare parts, maintenance programs, and upgrades.

This position is ideal for engineers who enjoy customer interaction, commercial activities, and data-driven decision making, while developing their career within a global industrial technology company.

What You Will Do

• Develop and maintain strong relationships with customers and internal stakeholders.

• Manage customer inquiries and prepare technical and commercial quotations.

• Follow up on opportunities and support the successful closing of orders.

• Work closely with External Sales teams to grow the Service business.

• Maintain accurate customer and opportunity information in CRM systems.

• Analyze sales data and customer activity to identify growth opportunities.

• Propose service, maintenance, upgrade, and optimization solutions for customers.

• Support customers with technical information regarding Alfa Laval equipment and services.

• Participate in customer meetings, seminars, and technical presentations when required.

• Identify hidden opportunities through customer interactions and business analysis.

Who You Are

• Customer-focused and relationship-oriented.

• Analytical and data-driven.

• Curious and eager to learn.

• Proactive in identifying opportunities and solving problems.

• Organized and comfortable managing multiple priorities.

• Motivated to build a long-term career in technical and commercial roles.

What You Bring

• Bachelor's degree in Mechanical, Chemical, Electrical, Industrial, Process Engineering, or a related field.

• Minimum 2 years of experience in sales, inside sales, commercial support, technical sales, customer service, or related commercial roles.

• Experience working with proposals, customer support, or technical-commercial activities.

• Strong communication and relationship-building skills.

• Intermediate to Advanced English proficiency.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.