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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.
Job Summary
The Inside Sales Supervisor monitors sales metrics and assist in overseeing the entire sales administration process for the Gas Services business. This role will collaborate with various sales professionals and operations staff, leveraging excellent communication skills and business acumen to foster teamwork and grow profitability. The Inside Sales Supervisor further advances the performance of his/her team to overcome challenges and achieve specific goals.
Essential Duties & Responsibilities
- Lead sales team in all aspects of work, elevating their individual abilities and performance to best serve respective customers and the business at large.
- Evaluate, develop, and train new employees and review progress of subordinates periodically with Branch or District Manager.
- Problem-solve with customers and coworkers with diplomacy and seek assistance when needed.
- Work with Branch Leadership to establish goals and objectives for assigned area to meet overall department goals; develop and implement new and revised methods or procedures to improve efficiency and help achieve goals.
- Resolve customer order problems and complaints promptly. Review complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
- Determine the make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
- Identify and utilize appropriate company and/or customer pricing systems.
- Establish or improve relationships with customers to better understand sales territory, schedule and customer needs by phone and customer visits.
- Communicate with customers by phone or in person to receive orders for products. Call regular and prospective customers to solicit orders. Back up counter personnel on a needed basis.
- Describe and/or demonstrate product, using samples or catalog, and emphasizes salable features.
- Solicit sale of new or additional products. Sell and promote branch and company -wide promotions and specials as directed.
- Partner with outside sales representatives and management on sales strategy, target account development, and any other customer related issues.
- Provide verbal and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise.
Minimum Qualifications
- Strong interpersonal and team leadership skills.
- Demonstrated experience as an Inside Sales Representative.
- Proficiency with CRM software and Microsoft Excel.
- Thorough knowledge of the sales administration process.
- Strong analytical and organizational abilities.
- Ability to identify issues and implement practical solutions.
Preferred Qualifications
- College degree in Sales, Business Administration, or a related field, plus two to four years of relevant experience or training; or an equivalent combination of education and experience.
Why work for Irby?
Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.
Our Competitive Benefits?401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.
About Irby
Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit
irby.com for more.
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Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email
recruiting@sonepar-us.com.
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