City/State

Work Shift

Overview:

Insurance Premium Payment Associate

Responds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.

One year customer service experience, computer skills & strong verbal skills required. Collections experience preferred. Must be detailed oriented.

Hybrid -Sentara Park, Virginia Beach, VA

Education

• High School Diploma

Certification/Licensure

• No specific certification or licensure requirements

Experience

• High School Diploma
• One (1) year of related experience Healthcare Insurance, billing
• One (1) year of strong Customer Service experience
• Written and Verbal skills --to support customer service goals
• Collections experience preferred but not required
• Detail oriented

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.