Intern - Business Channel (Channel Operation Strategy)
Hong Leong Bank Berhad
HLT-Hong Leong Tower, Unknown
Full-Time
Competitive
OfficeManager
If you are looking to excel and make a difference, take a closer look at us…
This internship offers a unique opportunity for proactive undergraduates to go behind the scenes of a leading financial institution’s retail operations. You will play a vital role in upskilling our branch workforce and ensuring service excellence across our network. If you are passionate about education, internal communications, and quality standards, this role provides hands-on experience in translating complex banking procedures into actionable knowledge for frontline teams.
The intern will support the Capability Development team in ensuring our branch staff are equipped, informed, and performing at peak levels. Key responsibilities include:
Training & Content Development:
Assisting in the creation of engaging training materials and "Learning Notes" to simplify new banking processes for branch staff.
Developing quick-reference reminders and "cheat sheets" to improve on-ground execution of procedures.
Performance Assessment & Analytics:
Supporting the administration and analysis of post-training assessments to identify knowledge gaps.
Compiling data on training completion rates and competency scores for management reporting.
Strategic Communications:
Drafting clear, concise internal communication materials to announce new operational procedures or product updates.
Ensuring consistent messaging across all branch internal channels.
Quality Assurance & Mystery Shopping:
Coordinating and participating in Branch Mystery Shopping exercises to evaluate service quality and product knowledge.
Synthesizing findings from mystery shopping reports to help the team develop targeted coaching interventions.
Requirements
Currently pursuing a degree in Business, Communications, Human Resources, Education, or a related field.
Excellent written and verbal communication skills (the ability to make complex info simple).
High attention to detail and a "customer-first" mindset.
Proficiency in Microsoft PowerPoint and Word (design skills like Canva are a plus).
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.