Overview
To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. This is a year-round, Full or Part -Time, flexible internship based on school schedule.
Lending Service Support is responsible for access management across the Lending department in support of teams such as Consumer, Collections, Credit Cards and Mortgage Default. We provide fast, reliable, and friendly technical support to our Lending customers through swift and correct resolution of submitted tickets, access provisioning, and the monitoring of alerts 24/7.
****A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the "Attach Cover Letter" button during your application.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Ensure software/systems meet regulatory and procedural requirements
- Help to develop and recommend enhancements to improve operational processes and procedures
- Help identify and detect errors/omissions and operational issues; resolve or make recommendations/arrange for the resolution; monitor results for long term viability
- Involved in cross-organizational task groups concerning new automated systems, products, services, processes and procedures
- Perform research for process improvements
- Analyze adherence to departmental standards
- Recommend corrective action when discrepancies occur
- Resolve issues relating to General Ledger accounts and/or Navy Federal systems
- Test and implement software and/or processes
- Work with other business units to resolve systems and equipment issues
- Exercise good judgement and perform higher level functions, as appropriate
- Perform other duties as assigned
Qualifications- Must be pursuing a degree from an accredited college/university
- Ability to exercise initiative and good judgment to make sound decisions
- Ability to adapt to new technologies
- Ability to follow, interpret and apply relevant data/instructions to guidelines, procedures, practices and regulations
- Ability to work independently and in a team environment
- Skill navigating multiple screens and PC applications and adapting to new technologies
- Effective interpersonal, verbal, and written communication skills
- Effective research, analytical, and problem solving skills
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Effective word processing and spreadsheet software skills
- Effective organizational, planning and time management skills
- Must be pursing degree from an accredited college/university
Desired Qualifications
- Currently pursuing a degree in Computer Science and/or Information Technology
- Experience and knowledge of coding languages (C+, python, Java, SQL)
- Experience with Power BI or other data visualization tools
Hours:
- Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)
Location:
- 820 Follin Lane, Vienna, VA 22180
- 141 Security Drive Winchester, VA 22602
- 5550 Heritage Oaks Dr Pensacola, FL 32526
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace - America's Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026
From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
