Internal Communications Manager

This role supports the Head of Marketing & Communications with a focus on developing and delivering internal communications strategies aligned to business strategy and organisational goals.

Establish effective messaging frameworks and communications plans that support business cascade and help drive behavioural change.

Leading on content development and effective employee engagement and internal campaign management.

You will be responsible for finding and creating top-quality content for our channels that helps build recognition, understanding, engagement, and pride in our strategy.

About The Job

What you’ll spend your time doing:

• Be the trusted adviser, not only to the head of the team but to leaders across the business, on how best to develop and deliver key messages and ideas to a variety of audiences;

• Establish meaningful ways to measure the effectiveness of our internal communications, or Return on Investment;

• Thinking strategically, you’ll consider how all the pieces of the jigsaw fit together and help organise our communications, so they make sense to the intended audience, building a narrative over time that sticks;

• A natural at building a network of contacts and developing stakeholder relationships, you’ll meet with key people at all levels in the organisation to source, develop and refine content. This includes various stakeholder groups including our Executive Committee and senior leaders across the business. Once established, you’ll be the ‘go-to’ person when it comes to creating, leveraging and sharing news;

• You’ll create and own a variety of internal communications, developing content and thinking about how all our stories weave together to form an engaging narrative for stakeholders. Understanding that a channel mix is important when it comes to engaging with our people, you’ll consider the best way to reach people, depending on the message and intended audience. Key channels include Townhalls, emails, events, in-office TV screens, our intranet and more;

• With a key focus on helping to bring every aspect of our company to life, and proving strategic updates/stories, your content will celebrate stories on a diverse range of topics including culture, intercompany dynamics, inclusion and sustainability;

• You will create content and material that wherever possible can be utilised for external audiences, feeding into outputs such as such as thought leadership, social media, campaigns and more;

• Our internal communications channels are evolving and you’ll spend time helping to improve them while also being responsible for their day-to-day management. You’ll also work with content owners across the business to keep the news flow and content up to date and relevant;

• In partnership with HR colleagues, you’ll play a key role in defining and articulating our Employee Value Proposition, so understanding what matters to people and how to turn that into engaging content will be key;

• You’ll be a communications ambassador, passionate about getting people engaged with our strategy, values and behaviours;

• You’ll play an increasingly important role working with intra-group companies to ensure MS Amlin is seen as leading the way on promoting our broader group values, strategy, heritage and opportunities;

• Supporting our Executive team and board;

• With colleague support, you’ll help with the delivery of our sports & social programme;

• Significant involvement in many people related initiatives and activities including but not limited to our Employee Resource Groups as part of our inclusion strategy, supporting onboarding and induction programmes and articulating and communicating our ‘HR Voice’;

• Internal and some external event support as required.

What skills you’ll need:

• Excellent interpersonal and relationship development skills. You must work well in a small team and be able to operate with senior executive leaders simultaneously
• Experience at helping to drive behavioural change
• First class copywriting and storytelling will come naturally, and while some stories are from technical areas you’ll have the ability to simplify content so everyone can understand any message.
• You’ll have an eye and an ear for stories, and spotting communications opportunities where others miss them
• Applying a consistent tone and style, with a keen eye for correct spelling, grammar and effective editing.
• Being organised with a flair for planning ahead, flexing quickly when things change or when something lands at the last minute, as it often does.
• Being curious and challenging the status quo thoughtfully, with tenacity and resilience.

You’ll also need:

• Line management experience would be advantageous

• Solid Microsoft Office skills

• Experience of communications within financial service markets (ideal but not required)

• Experience of running or managing employee communications platforms, for example sharepoint intranet, Viva Engage, and email broadcast systems such as Popullo

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin

Hybrid Working

At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.

DE&I at MS Amlin

We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.

MS Amlin is proud to be one of the founding partners of Lloyd’s Inclusive Futures programme which aims to get more Black and ethnically diverse people into the insurance industry - supporting them all the way from the classroom to the boardroom. Visit this link (Inclusive Futures Impact Report) to find out more about the programme and its aims and achievements so far.

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