Internal Sales Agent

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Join Our Growing Team!

Do you love talking to people?

Do you thrive in a sales-driven environment?

Looking for a new challenge—or ready to bring your sales skills into a new industry?

Whether you're a seasoned sales professional or someone with a passion for people and a hunger to succeed, we want to hear from you!

Salary: Up to £30,000pa Dependent on experience

Location: Cardiff

Purpose of the role

Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the TSM/s (External Team) for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience. Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC). Be able to cover order taking to assist the distribution function as the need arises.

What You’ll Be Doing:

• Generate new business through structured, proactive outbound calls and planned follow up.

• Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.

• Building strong relationships with new and existing customers

• Identifying opportunities and closing sales with confidence

• Collaborating with a supportive team to exceed targets

• Learning the ins and outs of our exciting industry

• Volume and margin for allocated plants.

• Increase in customer numbers.

• Increase percentage of VAPs.

• Price cash sale enquiries in line with cash sale pricing policy.

• Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers’ reasonable needs.

• Minimise queries.

• Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email

• Be able to create, alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company’s SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required

Who You Are:

• A confident communicator who enjoys connecting with people

• Motivated by results and driven to succeed

• Eager to learn and grow in a new industry

• Experienced in sales—or ready to take your first step into it!

What We Offer

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance

• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options

• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause

• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)

• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities

We’re proud to be recognised as an Employer of Choice, with accreditations including:
Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member