As a Business Reporting Associate within Performance, Reporting, & Insights (PRI) Team, you will work closely with the Reporting Delivery Leads and the business (Operations) to support the delivery of business requirements on reporting and data analysis.
Your responsibilities will include gathering and documentation of business and technical requirements, prototyping, working with dependency teams on building and developing dashboards/reports, QA/testing, and demo of the reporting solutions. The role will also include the use of developed solutions, the use of data, and most especially the use of various AI tools in doing analysis of business problems to provide descriptive, diagnostic, predictive, and prescriptive analysis/insights. The person in this role will be using/applying relevant skills around AI tool usage, handling big data (querying, modelling, etc), and putting a great story together around the problems and recommended solutions. The Business Reporting Associate will also be responsible for executing control-related activities to ensure reporting inventory is accurate and continuously meets the business needs. Finally, the candidate in this role will also be leading or supporting key initiatives and projects within the team or wider business we support.
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Job Responsibilities:
- Reporting Solution Development
- Gather and document business and technical requirements.
- Support developers on dashboard build or enhancements.
- Test and QA of new reporting solutions or enhancements.
- Troubleshoot solution issues and support on break-fix.
- Re-certify existing reporting solutions.
- Adhere to Reporting Governance.
- Data Analysis and Insights
- Provide descriptive, diagnostic, predictive, and prescriptive analysis to support business problems and decision-making
- Put together data analysis in a compelling story
- Lead or support key team initiatives or projects to support the business priorities
Required qualifications, capabilities, and skills:
- Minimum 4 years in a business analytics or data analytics-related role supporting Contact Centre Operations.
- Demonstrated ability to perform descriptive, diagnostic, predictive and prescriptive data analysis
- Hands on experience in big data wrangling and automation tools (ie SQL, Alteryx)
- Advanced excel skills (ie. Index Match, xlookup, Analysis Toolpak, VBA, etc)
- Working knowledge of various data modeling and statistical tools (ie. Python)
- Strong data visualization skills and ability to tell a compelling data story.
- Strong analytical and problem-solving skills, communication skills (verbal and written), and presentation skills.
- Ability to articulate complex data to non-data users in a way that would be easily understood
- Excellent user of MS Office products (PowerPoint, Excel, etc)
- Ability to manage own workload and deliverables.
Preferred qualifications, capabilities, and skills:
- Experience working Scrum and using JIRA/Confluence is a huge plus.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
