International Consumer Business – Daily Banking Specialist (Manila)
JPMorgan Chase & Co.
Metro Manila, National Capital Region, Philippines
Full-Time
Competitive
HybridAt least 2 years in college or equivalent, or specific vocational/education qualifications as described, including entry-level candidates.
Job Description
Join our team! Help shape the business and drive the culture of being Number One for Customer Service across all industries, be the Best Place to Work and be the Number One Bank in the UK.
As a Daily Banking Specialist in our International Consumer Banking team, you will be working in a dynamic, rapid-paced environment. Your role will involve providing top-notch service and support to our customers, addressing their financial needs. You will communicate with customers through their preferred channels, be it verbal or written, via call or chat. Your ability to think creatively to resolve customer issues, provide valuable insights, and contribute positively to our team will be key. This role offers you the opportunity to shape customer experiences and contribute to our goal of being the number one bank in the UK.
As a Daily Banking Specialist in our International Consumer Banking team, you will be working in a dynamic, rapid-paced environment. Your role will involve providing top-notch service and support to our customers, addressing their financial needs. You will communicate with customers through their preferred channels, be it verbal or written, via call or chat. Your ability to think creatively to resolve customer issues, provide valuable insights, and contribute positively to our team will be key. This role offers you the opportunity to shape customer experiences and contribute to our goal of being the number one bank in the UK.
Required Skills
CUSTOMER SERVICECOMMUNICATION SKILLSPROBLEM SOLVINGTECHNICAL SUPPORTMULTITASKINGPRIORITIZATIONWINDOWS OPERATING SYSTEMSMICROSOFT OFFICE
Responsibilities
- Provide best-in-class customer service through phone and chat, handling banking issues, guiding customers on product use, and technical troubleshooting.
- Process disputes as requested by customers.
- Identify, capture, and resolve customer complaints within service levels.
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Job Details
- Job Type
- Full-Time
- Workplace Type
- Hybrid
- Experience Level
- At least 2 years in college or equivalent, or specific vocational/education qualifications as described, including entry-level candidates.
- Salary
- Competitive
- Categories
- Customer SupportBankingFinance