Responsibilities

• Analyze shipment documents that are transmitted from/to World Courier offices, such as Invoices, Packing List, mawb, hawb, local documents and request amendments when needed.

• Send, receive, and request instructions to/from World Courier offices to proceed with shipments following each Customs Regulations.

• Instruct customers on how to fill up shipment documents and assist them on doubts regarding delivery/pick up schedule and customs regulations.

• After checking shipment routing, carriers, shipment temperature and deadlines, schedule pick up/delivery with customer.

• Keep World Courier offices, customers and all parties updated on shipment process.

• Raise shipment orders on World Courier system.

• Contact with customers using the different channels available and record the interaction and status in World Courier systems.

• Monitor and update World Courier system reports and jobs that requires feedback or action.

• Follow World Courier procedures, working instructions and process, contribute with suggestions to improve the same and interact constantly as one of the team members that replicates the best practices in the area.

• Follow up replenishments' needs with drivers, airport staff and origin/destination offices to keep the cold chain as per World Courier procedures.

• Instruct operation departments regarding shipment routes, package needs, labels, documents, delivery/pick up schedule, shipment handling and temperature-controlled instructions as aligned with customer.

• Notify import arrivals to importers, broker, airlines, and airport administration company. Confirm proper temperature-controlled storage, update World Courier system and update all parties involved.

• Follow up replenishments' needs with drivers, airport staff and origin/destination offices to keep the temperature controlled as per World Courier procedures.

• Follow up clearance status and request empty box/temperature monitor recovery.

• Analyze temperature monitor results.

• Analyze if there is any issue and/or risk (mainly temperature controlled) at the delivery/pick up and notify leadership, work closely to propose solutions whenever is needed.

• Identify, discuss, and bring to leader attention: shipment issues, delays, emails and system status, trends, customer comments, origin/destination office updates and department improvements.

• Follow up and act on critical shipments such as local billing and cell and gene therapy.

• Join and comment at meetings with OPS/CS teams/leadership and external meetings with customers.

• Assist on new team members training.

• Identify shipment issues and risks and solve problems whenever is needed.

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Education:

• Fully graduated Business, Logistics, or International Trade.

Work Experience:

• 2-3 years of customer service experience in logistics/ international business, transport shipment

• Intermediate Office and Windows

• Courier Operations and Customs/MOH Regulation knowledge.

• Experience on exports and imports operations of Pharma Industry/Clinical trials, perishables, and cargo air transportation.

Skills and knowledge:

• Mandatory Fluent English Level (speak, read, and write)

• Proactivity

• Energy

• Agility in learning, executing processes and solving problems.

• Analytical documentation skills.

• Sense of urgency

• Polite and kind person

• Dedicated

• Organized

• Attention to detail and care in execution

• Commitment

• Teamwork skills and easy relationship.

• Customer oriented

• Good written and spoken communication skills

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned