International IT Services Specialist (80-100%)

International IT Services Specialists are responsible for the IT onsite support to Lombard Odier users across local offices. Their duties include installing, maintaining, and repairing hardware and software components of the organization’s computer systems. They provide support both remotely and through on-site visits, depending on the needs of the teams. The role involves frequent collaboration with Infrastructure Teams at the Headquarters, and depending on the context, may also take on project management responsibilities.

YOUR ROLE

• Provide support for Microsoft technologies: Windows 11, Office 365, Teams

• Manage Mobile Device Management for iOS and Android

• Assist in managing and maintaining network infrastructure under Level 3 supervision and perform 2nd-level troubleshooting

• Maintain and update the network and system CMDB (NetBox)

• Manage and maintain systems infrastructure in collaboration with the Systems Team (ESX)

• Manage and maintain the printing infrastructure

• Install and configure laptops, desktops, servers, switches, and perform patching work

• Troubleshoot and replace laptops, desktops, and components

• Support Citrix environments (XenApp, XenDesktop)

• Maintain and update software and hardware inventory

• Assist in budget preparation, manage contracts, and negotiate with local vendors

• Oversee contractor installations and maintenance during office moves, shutdown and opening operations

• Advise users on hardware and software usage

• Provide support to the bank’s Independent Asset Managers in the region

• Create, update, and maintain documentation and internal wiki

• Participate in implementation and deployment of group projects

• Contribute to the Business Continuity Plan and act as a point of contact during BCP invocation

YOUR PROFILE

• Degree in Computer Science, engineering or relevant field mandatory

• +7-years proven experience in IT technical support and similar roles

• Excellent command in installing, maintaining and troubleshooting computers running Windows 11

• Excellent command of Office 365, Teams

• Excellent command of Apple and Android mobile devices

• Strong knowledge of the OSI model and Enterprise Network Infrastructure

• Knowledge in Project Management of IT Infrastructure Projects

• Relevant certification from advantage (MS-700, CCNA, ITIL…)

• Willingness to continuously learn and high interest in new technologies

• High readiness to get things done

• Very good organization skills and ability to work independently and to be a great team player

• Strong service orientation and excellent communication skills

• Fluent in French and English

• Flexible to travel to the offices in the EMEA Region (Travel Activity 20%)

NB: Please be aware that in accordance with the current law and job requirements, the selected candidate will be requested to provide a criminal record (section 3).