Invoice Reimbursement Associate

A Brief Overview
This position is responsible for processing third party vehicle glass claims and preparing invoices to receive payment. The role requires phone interaction with clients and a strong focus on communication and service excellence.

What you will do

• Audit documents received for Shop Payment or Policy Holder reimbursement received via Outlook in Salesforce Case platform to ensure all necessary information is provided to process for payment.

• Respond to incoming email/fax through Salesforce or ACD Call to communicate with shops/customers and request any missing information, update them on their claim status, or direct them to the correct department. Varies depending on volume but must be available for calls from 9am-4pm.

• Review for duplicate payments or supplemental requests based on shop/customer invoice submission.

• Work with other departments in Safelite to obtain necessary pricing/threshold approvals, coverage, network research, and shop vendor updates.

• Audit and update Mainframe referral for correct parent/bill to account and address for customer and/or shop.

• Upload Documents into Sv2.

• Recognize SIU/FL/Stray requests and forward documentation, as needed.

• Performs other duties as assigned

• Complies with all policies and standards

Education Qualifications

• High School Diploma Required

Experience Qualifications

• less than 1 year of experience Required

• Previous customer service experience Preferred

Skills and Abilities

• KSPH of 10,000 plus

• Strong verbal and written communication skills

• Adaptability to fast paced, frequently changing environment

• Microsoft Word

• Oracle

• Proven customer service experience, especially in phone-based roles

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.