JP Morgan Personal Investing is looking for a highly motivated individual with a passion for great customer service to join our ISA team as a Transfers Analyst. The role requires accurate and timely administration of ISA, LISA, JISA and GIA transfers in and out of the bank using the Equisoft platform. We are increasingly focussed on asset transfers so are looking for an individual with that experience. The role also requires withdrawals processing and internal liaison with client services and sales to ensure an excellent experience for our customers. You will also contribute to process improvements and take the initiative in driving your career and development forward.
Job Responsibilities:
- Process cash and in-specie ISA transfers in and out using the Equisoft platform.
- Process withdrawals and ensure timely banking.
- Verification, QC and reconciliations.
- Collaborate with internal teams to resolve operational issues often under pressure.
- Ensure an excellent transfers experience for customers submitting transfers.
- Contribute to changing and improving processes.
Required Qualifications, Capabilities and Skills:
- Experience with cash and asset ISA transfers ideally using the Equisoft platform.
- Familiarity with Salesforce or similar CRM.
- Excellent organisational skills to manage and prioritise workload.
- Curiosity and a will to succeed.
- Ability to work in the office on a full time basis.
Preferred Qualifications, Capabilities and Skills:
- Proficiency in MS office especially Excel.
- Knowledge of other retail investment products.
- Strong communication and stakeholder management skills.
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
