IT Asset Coordinator

Please Note: This is a fully onsite position based in our Norwalk, CT office. Team members are required to work onsite Monday through Friday from 8:00 AM to 5:00 PM ET.

About the Role

Americas Enterprise Technology deploys approximately 2,500 devices and retrieves 1,500 devices per year across the United States. Behind every on-time deployment and clean return is someone who received the hardware correctly, staged it to standard, tracked it accurately, and got it where it needed to go. That is this role.

What You Will Do

Receiving & Inbound Processing

• Receive, inspect, and log all incoming IT hardware — laptops, peripherals, and accessories.

• Verify shipments against purchase orders and document and escalate any discrepancies.

• Perform intake QA: physical inspection, serial number capture, and initial asset tagging.

Asset Staging & Preparation

• Clean, image, and stage devices for deployment in accordance with build standards.

• Coordinate with the IT team to confirm device configuration and readiness prior to shipment.

• Pack and label equipment for outbound delivery to end users across the US.

Inventory & Asset Management

• Maintain accurate, real-time inventory records across all hardware categories.

• Update the CMDB (ServiceNow or equivalent) with asset status, location, and assignment throughout the device lifecycle. (Will Train)

• Conduct regular cycle counts and reconcile physical inventory against system records.

• Monitor stock levels and proactively flag replenishment needs to management.

• Organize and maintain storage areas to ensure efficient access and proper handling of equipment.

Procurement Support

• Submit and track purchase orders, coordinating with vendors on lead times and delivery status.

• Confirm receipt of all ordered hardware and update records upon delivery.

• Support annual hardware planning by providing accurate inventory and consumption data.

Shipping & Logistics

• Coordinate outbound shipments to end users, including carrier scheduling and documentation.

• Communicate proactively with recipients on delivery windows and any changes.

• Manage return logistics for off-boarded, replaced, or damaged equipment.

Reporting & Documentation

• Maintain accurate records in the asset management system and supporting spreadsheets.

• Provide regular status updates on deployment volumes, open orders, and inventory position.

• Support audit requests by producing accurate, on-demand asset reports.

Who You Are

Education & Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree a plus.

• 1–3 years of experience in IT asset management, warehouse operations, or a related field.

• Strong verbal communication and interpersonal skills — you deal with people every day and need to be clear, professional, and easy to work with.

Required Qualifications

• Proficiency in Microsoft Excel for inventory tracking and reporting.

• Strong attention to detail — accuracy in asset records is non-negotiable.

• Reliable and punctual, with the ability to manage a high-volume workload with minimal supervision.

• Demonstrated experience with shipping and receiving — logging inbound shipments, verifying against purchase orders, and coordinating outbound deliveries.

• Hands-on experience with inventory management — cycle counts, stock reconciliation, and maintaining accurate records across a physical inventory.

• Familiarity with carrier platforms and shipping documentation (FedEx, UPS, or similar).

• Comfortable working in an asset depot environment — standing, moving equipment, and managing physical inventory for extended periods.

• Ability to lift and carry items up to 50 lbs on a regular basis.

What Will Set You Apart

• Hands-on experience with an asset management or CMDB system (ServiceNow, Cherwell, or similar).

• Experience with laptop or PC hardware staging and imaging.

• Familiarity with ITIL asset management practices.

• Prior experience in a corporate IT environment supporting a distributed workforce.

• CompTIA A+ or equivalent certification.

What Success Looks Like

In your first 30 days, you have a clear understanding of the full asset lifecycle — the processes, the tools, the key vendors, and how work flows through the team.

At 60 days, you are managing inbound and outbound independently. Your records are accurate, your queue is under control, and the team trusts that nothing falls through the cracks on your watch.

At 90 days, you are proficient across all areas of the role — procurement coordination, staging, shipping, and CMDB accuracy. You are not just keeping up; you are staying ahead.

At six months, you are a reliable operational backbone for Technology Operations — proactively flagging stock needs, leading lifecycle projects, and consistently delivering an experience that makes every device deployment feel effortless to the people receiving it.

The annual salary range for this position is $34K-$50K. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.