IT Change Management, Senior Analyst

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant IT Change Management, Senior Analyst role will report to the Leader, Process & Operational Excellence. This role is responsible for the effective execution, governance, and continuous improvement of Interac’s enterprise Change Management practice.

Guided by ITIL 4, Interac Change Management policies, and industry-recognized control frameworks, this role ensures that changes to production and pre production environments are assessed, authorized, prioritized, planned, implemented, and reviewed in a manner that balances speed, stability, risk, regulatory compliance, and business outcomes.

What You Will Do: ​

• Managing complex internal/vendor/partner changes with an emphasis on minimizing production, financial and reputational impact for the organization

• Providing leadership, direction, and expertise for planning critical changes across multiple environments and platforms

• Managing the overall timeline of the change management components, identifying cross-functional dependencies, key milestones, and critical paths, and ensuring that the overall schedule remains aligned with business objectives

• Conducting comprehensive risk assessments and ensuring the change management process mitigates risk, fulfills business objectives, and aligns with enterprise strategies

• Reviewing and prioritizing Change records, chairing the Change Advisory Board (CAB) and representing INTERAC at vendor /partner CAB meetings

• Utilizing appropriate systems and tools to maintain the configuration management system, including the Configuration management database (CMDB)

• Maintaining a change calendar with clear visibility for stakeholders and change sponsors

• Developing communication and training strategies to ensure the enterprise-wide adherence to the Change management process

• Implementing the patching policy in conjunction with internal teams and coordinating patching cycles with multiple vendors and partners

• Coordinating and driving implementation plan walk throughs with internal and external teams, and ensuring changes are scheduled in accordance with Enterprise Change management policies

• Conducting regular audits of the change management process and driving process optimization initiatives

• Preparing and publishing key change metrics, KPIs and reports for delivery to executives and senior management

• Supporting BAU operations with Release, Incident, Problem and Request Management

• Participating in 24/7/365 rotation after hours change and incident management support

What You Bring:

• 5+ years of experience in progressively responsible technology and operations roles within complex IT environments, including IT Service Management (ITSM), operations support, and service delivery.

• 5+ years of experience in progressively responsible Change Management or Change Enablement roles supporting production environments.

• Demonstrated experience operating within enterprise governance models, balancing delivery timelines, risk management, and service stability.

• Strong working knowledge of ITIL v4 practices, with deep expertise in Change Enablement, and working knowledge of Incident, Problem, Release, and Request Management.

• Proven ability to apply ITSM best practices pragmatically within fast‑paced, high‑availability, and regulated environments.

• Experience supporting Change Advisory Boards (CAB), including preparation, facilitation, risk articulation, and stakeholder alignment.

• Strong analytical and critical‑thinking skills, with the ability to assess change risk, dependencies, and cumulative impact across services and platforms.

• Demonstrated ability to interpret and apply enterprise policies, control frameworks, and risk tolerance in day‑to‑day operational decision‑making.

• Experience supporting audit and regulatory requirements, including evidentiary documentation, traceability, and control validation for Change Management processes.

• Hands‑on experience using ITSM tools such as ServiceNow, BMC Remedy, or equivalent platforms to manage Change records, workflows, approvals, and reporting.

• Experience ensuring accurate service and configuration impact visibility within Change records to support risk assessment and audit requirements (without ownership of CMDB maintenance).

• Proficiency with Microsoft Office and collaboration tools, including data analysis, reporting, dashboards, and executive‑level materials.

• Strong written and verbal communication skills, with the ability to convey complex technical and risk concepts clearly to technical, business, and executive stakeholders.

• Demonstrated ability to influence, negotiate, and challenge constructively, particularly when enforcing standards, managing risk trade‑offs, or resolving conflicting priorities.

• Proven ability to work independently and collaboratively within cross‑functional teams, including internal stakeholders, vendors, and partners.

• Strong operational understanding of technology‑enabled services, preferably within payments, financial services, or other highly regulated industries.

• Ability to translate technical change activity into business impact, risk context, and decision‑ready information.

• Customer‑focused mindset with an emphasis on service reliability, transparency, and continuous improvement.

• High attention to detail, with strong time management, prioritization, and organizational skills in a multi‑stream environment.

• Adaptable, resilient, and comfortable operating in evolving, ambiguous, and high‑accountability situations.

• Demonstrated commitment to continuous improvement, including the ability to support and suggest quarterly initiatives to improve efficiency, effectiveness, and maturity of Change Management processes.

• ITIL v4 certification (Foundation required; higher‑level ITIL v4 certifications considered an asset).

• Ability to obtain and maintain the required security clearance, typically requiring a minimum of five (5) years of residency in Canada.

• Eligibility to work for Interac Corp. in Canada in a full‑time capacity.

What We’re Offering:

The hiring range for this position is $85,000 - $90,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.