IT Ops Engineer

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer - we have opportunities you won't find anywhere else.

To thrive in this role, you'll need to bring a challenge and detail-oriented mindset, coupled with the agility and sense of urgency needed in our fast-paced environment.

Responsibilities:

You will be involved in monitoring the performance and availability of our customer's IT services, processing of production jobs, assisting in monitoring and resolution of incidents related to computer hardware, operating system, application systems, data centre facilities and managing the security of the data centre. Supervise service vendors to ensure full compliance to Service Level agreement. You will also be involved in process improvement initiatives and projects for the data centre.

1. To manage and to run the Data Centre operations team on a 24x7 basis to ensure both facilities, IT infrastructure and business applications are operational:

• Monitor Server and application health
• Support level 1 troubleshooting and recovery
• Run batch jobs & monitoring
• Run backup job & monitoring
• Support Production job deployment and Job schedule

2. Accompany & direct Data Centre visitor

3. Support Disaster Recovery activity

4. Ensure all IT related issues are well documented and update management on overall performance status and activities within Data Centres.

Who You Are

Requirements

• Ability to effectively respond to all issues, complex enquiries or complaints from Project Leaders, users and/or higher management
• Knowledge in Data Centre/Critical Services management
• Knowledge in security, fire and workplace safety
• Excellent interpersonal and communicative skills and be a team player
• Perform other job-related duties or special projects as assigned
• Preferably certification in ITIL or good understanding of ITIL framework and practises
• Singaporean with minimum NITEC IT / Higher NITEC IT qualification
• Able to work in shift as Data Centre operates 24/7. Each shift is of 12 hours
• Day shift 8.45 am to 8.45 pm, Night Shift: 8:45 pm to 8:45am)
• Deployment of production files and scheduling of Batch Jobs

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.