IT Supervisor

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

This role is to support a new factory startup in Prince George, VA manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies.

This role is a key member of the factory startup team and will act as the primary IT authority on-site during the build and launch phase. The IT Supervisor is expected to operate independently, lead site IT projects end-to-end, coordinate with internal stakeholders and external vendors, and establish IT operations in a new geographic region where no existing Jabil IT presence exists.

JOB SUMMARY

Lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement. Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. Assigns personnel to various operations and directs their activities. Interacts with peers, customers, vendors, and corporate IT on a regular basis, focusing on business processes and business systems. Reviews and evaluates work and prepares performance reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Participate in recruitment of IT support personnel

Train staff on site and corporate tools, processes, and service delivery models

Lead performance management activities including reviews, development plans, training plans, succession planning, and recognition programs

Manage and improve IT service metrics, performance, and customer satisfaction

Coordinate work schedules, priorities, and task execution for IT personnel

Drive continuous improvement initiatives through analysis of key performance data

Ensure compliance with regulatory requirements, security policies, and SOX controls

Serve as the primary on-site escalation point for IT-related issues during startup and steady-state operations

Lead IT infrastructure buildout for a new manufacturing facility including network, end-user computing, factory floor IT, and site services

Act as primary interface with external IT vendors, service providers, carriers, and system integrators

Coordinate IT readiness with construction, facilities, security, manufacturing engineering, and operations teams

Own local IT project execution including timelines, risks, and mitigation strategies

Manage local IT budgets, forecasts, and vendor spend as directed

Establish new measurement systems where applicable

Share best practices with other Jabil facilities

Ensure adherence to company policies including security, safety, health, and quality

Maintain confidentiality of proprietary and customer information

Work effectively under pressure with changing priorities and deadlines

Engage with customers to evaluate issues and identify improvement opportunities

Perform project management and financial-related duties as required

Perform other duties as assigned

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

Demonstrated leadership experience in IT operations

Proven project management experience, preferably in factory or startup environments

Strong vendor management and coordination skills

Ability to operate independently in a self-starter role with minimal local oversight

Excellent written and verbal communication skills

Strong attention to detail

SAP knowledge preferred

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor's Degree preferred

5+ years of IT operations experience, preferably in manufacturing or factory environments

3+ years of experience leading IT teams or major IT projects

Experience supporting greenfield sites or large-scale deployments strongly preferred

ITIL experience preferred

Or an equivalent combination of education, training, or experience

WORKING CONDITIONS

Regular business hours with on-call support; additional hours may be required during startup

Travel requirements: Domestic and/or International, up to 10%

Combination of office, factory floor, and construction environment during startup

PHYSICAL REQUIREMENTS

Sitting, walking, standing, bending, squatting, reaching, balancing, twisting, crawling, kneeling, data entry/typing

Employees should not attempt to lift, pull, or push loads in excess of 50 lbs without assistance. Care should be taken when lifting or working in awkward positions.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.