IT Support Analyst - Contract

About the Role:

We are looking for a motivated and service-oriented IT Support Analyst to join our Global Service Delivery team based in our Singapore office. This role is a fixed-term role for 2 months + and is an entry-level role ideal for someone early in their IT career who is eager to grow within a fast-paced, global technology organization.

The IT Support Analyst will serve as the primary on-site technology resource for the Singapore office, balancing hands-on IT support for employees with office operations coordination responsibilities. You will be the face of Corporate Technology in Singapore the first point of contact when something breaks, a new hire arrives, or the meeting room display needs attention. You will work closely with the Global Service Delivery team and take direction from the Senior Manager - IT Service Delivery, while also partnering with Facilities and Office Operations for day-to-day office needs.

Who You Are:

Required

• 1-3+ years of experience in an IT support, helpdesk, or office technology role (internship or part-time experience considered).
• Solid foundational knowledge of macOS and/or Windows desktop environments.
• Familiarity with common SaaS productivity tools such as Google Workspace, Slack, Zoom, and Microsoft 365.
• Strong customer service orientation with excellent verbal and written communication skills in English.
• Ability to prioritize and manage multiple requests in a dynamic, fast-paced environment.
• Comfortable working with some degree of autonomy as the primary IT presence in the Singapore office.
• A collaborative, team-first attitude with a genuine interest in growing an IT career.

Nice to Have

• Experience with MDM platforms such as Kandji or Microsoft Intune.
• Familiarity with identity and access management tools such as Okta.
• Experience with ITSM ticketing systems (Jira Service Management or similar).
• Professional certifications such as CompTIA A+, Google IT Support, or ITIL Foundations.
• Prior experience in a corporate technology, office operations, or facilities coordination role.

What Youll Do:

• Perform hardware setup, configuration, and deployment for new hire onboarding including MacBooks (Kandji MDM) and Windows laptops (Microsoft Intune) when needed.
• Troubleshoot and resolve common end-user issues related to macOS, Windows, Google Workspace, Slack, Okta, Zoom, and Microsoft 365.
• Maintain and support conference room AV and video conferencing equipment (Zoom Rooms, displays, cameras, and peripherals).
• Assist with employee offboarding, including device collection, wipe, and return to inventory.
• Manage local IT hardware inventory and asset tracking, ensuring all devices are accounted for and properly documented.
• Escalate complex or security-related issues to the appropriate Global Service Delivery, Integrated IT, or Information Security team members.
• Contribute to the AlphaSense IT knowledge base by documenting resolutions and common support procedures

Office Operations Support

• Act as the on-site liaison between IT and the Singapore office management team for facility-related technology needs.
• Coordinate IT-related aspects of office logistics including desk setups, office moves, and hardware procurement requests.
• Support office events, all-hands meetings, and team gatherings with AV and technology setup.
• Manage local technology vendor relationships (e.g., ISP contacts, equipment suppliers) and escalate issues as needed.
• Assist with physical security technology (e.g., access badge readers, cameras) in coordination with the broader Corporate Technology and Facilities teams.
• Support the shipping, receiving, and tracking of IT hardware through our asset management tooling (Workwize).

Why Join Us:

• Be part of a globally recognized AI company with a strong and growing presence in Singapore.
• Join a Secure IT team that values craftsmanship, ownership, and continuous improvement.
• Grow your career in enterprise IT with exposure to modern tooling, zero trust networking, and global service delivery.
• Competitive compensation and benefits package tailored for the Singapore market.
• Collaborative, inclusive culture with real opportunities to advance from this role.