IT Support Specialist 1

IT Support Specialist

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey.

Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 110,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way—growing with purpose and leading kidney care with integrity and innovation

At our Reynosa plant in Mexico, we are committed to the highest standards in the production of disposable medical products for dialysis treatments. With a dedicated team of more than 3,000 employees across four manufacturing sites, the plant focuses on manufacturing essential components such as hemodialysis disposables, peritoneal dialysis (PD) disposables, hemodialysis (HD) machines, and PD cycler machines.

By utilizing advanced technologies to ensure the highest standards in dialysis product manufacturing, we’re not only driving innovation—we’re also creating meaningful change for patients worldwide. Join our passionate team and be part of this global impact.

The IT Support Specialist provides technical support for Manufacturing IT systems, ensuring efficient troubleshooting, repair, and installation of applications while adhering to all IT policies and procedures. This role requires strong customer service skills and close collaboration with users to support their IT needs in a fast-paced manufacturing environment.

Your Responsibilities

• Manage and prioritize support requests through the Help Desk system
• Maintain accurate records of hardware, software, users, issues, and resolutions
• Diagnose and resolve technical issues by working directly with users
• Communicate expected resolution times and proactively train users to prevent recurring issues
• Coordinate with IT vendors for repairs, replacements, or returns
• Recommend solutions and support procurement requests for new IT services or equipment
• Install, configure, relocate, and maintain computers and peripheral equipment
• Develop training materials and user manuals for common systems and tools
• Support and deliver IT training sessions (on-site or external)
• Provide support for phone systems and mobile device services

Your Profile

• High School diploma or GED required
• 2–4 years of IT support experience or relevant technical education
• Strong knowledge of IT systems, hardware, and software
• Ability to analyze, troubleshoot, and resolve technical issues
• Strong communication and customer service skills
• Experience working in a fast-paced, team-oriented environment
• Advanced computer skills and technical knowledge
• Bilingual English/Spanish

Our Offer for You

There is a lot you can discover at Fresenius Medical Care, regardless of the field of expertise or level of experience—everything is dedicated to supporting your professional journey.

• Whether in front of or behind the scenes, you help make better medicine available to more people worldwide
• Individual opportunities for self‑determined career planning and professional development
• A corporate culture that encourages innovative thinking—finding the best solution together, not just the fastest one
• A team of committed professionals with diverse skills, talents, and experiences
• The strength of a successful global corporation combined with the collegial culture of a mid‑sized company.