IT Support Specialist

Why us?

Insurify is one of the Americas fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000s fastest-growing private companies in America of 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 22, 21, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. Were a profitable company, that's changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. We are proud to be the largest online insurance distribution and comparison platform in the USA.

Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our teams success.

How you will make an impact

• Maintain employee laptops, peripherals, and business applications
• Solve complex technical issues across our IT environment
• Collaborate with team members from software engineering and other departments to support their technical needs
• Deliver service-oriented support as a key member of our IT support team

What you'll do

• Procure, configure, and support Mac devices as our primary platform, with occasional Windows support.
• Provide technical support and troubleshooting for MDM-related issues, ensuring high availability and performance.
• Maintain an inventory of IT laptops, conference room equipment, network devices, and other systems.
• Provide training to users on the use of IT systems and hardware.
• Create and maintain documentation of IT processes and system configurations.
• Analyze support tickets to spot underlying trends and potential issues.
• Manage and automate onboarding and offboarding processes.

What you need to succeed

• Associate's or bachelor's degree in computer science or a related field.
• 1+ years of experience in a technical support role.
• Certifications are preferred but not required.
• Working knowledge and expertise across operating systems, productivity suites, collaboration tools, device management platforms, and business applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records, and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.