IT Support Specialist- Richmond, VA

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index,CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to createtruly uniqueand valuable offerings to our customers. We’vecontinually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliverforour customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

We are looking for an Associate IT Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the single point of contact for information and problem resolution. This isaccomplishedby diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers ina timelyand professional manner via telephone, email, remote tools, and hands-on support. Great customer service should be your motto by being a self-starter, problemsolverand excellent communicator. This position is Tier 1 IT technical support, with opportunities to move up in our quickly growing company.

This position is located inRichmond, VAand offers a schedule of 5 days onsite.

Responsibilities

• Provide guidance,assistance, coordination and follow up on client questions, problems or malfunctions of all system applications and hardware and software installed andmaintainedby the company.

• Participate in telephone support rotation providing support to users in offices across the US via remoteassistancetools

• Document problems and solutions in the Service Desk ticketing system

• Inform management of potential problems andidentifiesproblem trends

• Create andmaintaincomputer images

• Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.

• Install, configure,maintainand upgrade computer hardware and software.

• Provide videoconference administration and support.

• Any other duties and special projects as assigned

BasicQualifications

• Bachelor’s Degreerequiredfrom an accredited, not for profit, in person,university or college.

• 1+yearof experience in Corporate IT or Service Desk.

• Experience implementing TCP/IP at the workstation level

• Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft OfficeSuiteand Windows File Permissions.

• Ability to lift/move equipment up to 50lbs

• A track recordof commitment to prior employers

PreferredQualificationsandSkills

• O365 Admin experience

• Experience supporting mobile devices such as iPads, iPhones, etc.

What’sin it forYou

When you join CoStar Group,you’llexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training,andtuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life, legal, and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirementplanwith matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

• Access to CoStar Group’s Employee Resource Groups

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Groupis not able toprovide visa sponsorship for this position.

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