IT Support Technician (Prince George, VA)

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

This role is to support a new factory startup in Prince George, VA manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies.

are, or software applications.

Provide technical support to end-users for PC, server, hardware, and software applications.

This position supports a new factory startup and is expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. The Support Technician will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
(Other duties may be assigned.)

Core Support Responsibilities

Load and verify software packages

Troubleshoot and resolve end-user issues

Install and configure PCs and peripherals

Resolve site-level incident management requests

Populate Knowledge Database and Configuration Management Database where appropriate

Emphasize management of queues and adherence to SLAs and KPIs

Install and configure PCs (imaging)

Troubleshoot basic issues with scanners (MES / SAP RF)

Provide phone-based or remote support for offsite users

Purchase software and hardware via PO process

Administer user accounts using Active Directory

Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)

Provide maintenance and support of Audio/Visual equipment

Perform baseline support for standard IT applications

Monitor Service Desk queues and resolve tickets in a timely manner

Install, identify, and repair hardware and peripheral components

Simulate or recreate user issues to resolve operating difficulties

Maintain inventory of computer parts and logs of repairs

Provide training and technical assistance to users

Startup & Factory Ramp Responsibilities

Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp

Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments

Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities

Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online

Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones

Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines

Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements

Continuous Improvement & Professional Expectations

Participate in the exchange of ideas and information within the department

Ask questions and encourage input from team members

Provide regular updates to appropriate managers

Identify creative ways to reduce cost and improve efficiency

Drive continuous improvement through trend analysis and metrics

Ensure procedures and work instructions are efficient and not redundant

Demonstrate strong customer service and sense of urgency

Maintain discretion and confidentiality of IT systems and data

Understand and embrace business and IT strategic direction

Follow all corporate, regional, and site security, safety, and health policies

MINIMUM REQUIREMENTS

High School diploma and one year of experience, or equivalent combination of education and experience

A+ certification required

Knowledge of Microsoft applications and utilities

Preferred for Startup Environments

Experience supporting manufacturing, factory floor, or warehouse IT

Hands-on experience with new site deployments, refreshes, or large-scale rollouts

LANGUAGE & SKILL REQUIREMENTS

Strong customer service and communication skills (verbal and written)

Service-oriented attitude with sense of urgency

Ability to work independently and prioritize based on business impact

Time management and analytical troubleshooting skills

Ability to understand basic network and system architecture

Willingness to provide on-call support and adapt to startup demands

PHYSICAL REQUIREMENTS

Prolonged use of computer equipment

Ability to sit or stand for extended periods

Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally

Frequent walking between office and manufacturing floor areas

WORK ENVIRONMENT

Office and manufacturing floor environment

Exposure to moderate noise levels

Startup phase may include time spent in partially constructed or transitioning work areas

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.