IT Support - Tier 1

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to manage the increasing volume of IT support. The candidate will assist the rest of the team in developing support processes. This position will be a hybrid remote position with onsite/travel requirements near Melbourne, FL. This position is also open to candidates who reside in proximity to our Herndon, VA, Colorado Springs, CO, Tampa, FL, San Antonio, TX, or Ogden, UT offices with quarterly business travel expectations. Key responsibilities include but are not limited to:

• Providing technical support regarding technical aspects of assigned products.
• Answering questions about installation, operation, configuration, customization and usage of assigned products.
• Applying diagnostic techniques to identify problems, investigate causes and recommend solution to correct common failures.
• Escalating complex problems to senior levels.

Required Qualifications:

• Bachelor's degree in Cloud Engineering, Computer Science, or a related technical field, or equivalent industry experience.
• 0-2 years of experience in a technical, operation, or project coordination role.
• U.S. Citizenship and clearance eligibility up to the Top Secret/SCI level.

Desired Qualifications:

• Experience in an IT service desk capacity, including triaging, tracking, and escalating support tickets.
• Strong organizational and time-management skills, with an eye for details and a drive for creating order out of complex workflows.
• Excellent written and verbal communication skills, with an ability to tailor messaging for both technical and non-technical customers.
• Experience working within AWS GovCloud.