ITSM developer and administrator Norway

As of 2 September 2025, Vivicta, former Tietoevry Tech Services, now operates as a standalone company under our new brand. We’ve officially launched Vivicta, your trusted Nordic transformation partner, making everyday easier through technology. You can explore more about our brand and what we stand for at https://www.vivicta.com

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We are now looking for a senior Service Manager and ServiceNow architect/developer to strengthen our Norwegian ITSM Tools team.
In this role you will lead and contribute in innovating our current local Service Manager and ServiceNow environments, and also coordinate and contribute with our international teams to migrate the current ITSM portfolio to one common global ServiceNow platform.

You will together with our Norwegian, Nordic, and international teams support our customers journey to a multicloud ecosystem including AIOps, thus still maintaining security, stability, and scalability on the ITSM platforms. We want you to be able to lead requirement analysis, design, and development for internal and external customers together with our Norwegian team and European development teams.

We have high ambitions – and we want to be in the forefront of technology. At Vivicta, we are passionate about creative solutions and we are always curious to see what next digital break through will be. Since technology is perishable, our way of working is agile, which requires you to be able to be forward thinking. Our workplace is characterized by flexibility, giving you the opportunity to influence where and when you work. In Norway we are a small team always trying to help each other with our diverse work and challenges, and we need you to contribute to this climate by being a very good team player. You also need to be driven to secure our local business requirements working together with our international teams.

As we are customer focused, you need to be service-minded, have a positive attitude and a good sense of quality and security. We make rapid changes at Vivicta which requires you to be flexible, independent, and motivated by results.

We believe you will need the following background:
•4 – 6 years’ experience working as a developer or architect with Service Manager and ServiceNow
•Bachelor or master’s degree within Information technology. However, a proven track record and experience can compensate for lack of education
•Good Java scripting and coding skills
•Knowledge of the ITIL based processes (Incident, Problem, Change, Request, and Configuration)
•Norwegian citizenship and security clearance required

•Experience and skills of maintaining self-hosted instances