Highly motivated and results-driven Jira Specialist with over 5+years of hands-on experience administering andoptimizingAtlassian ecosystems (Jira, Confluence, and plugins). Proven ability to lead small-to-medium scale initiatives independently, driving platform enhancements, workflow efficiency, and automation adoption in fast-paced environments.

Experienced in configuring complex workflows, permission schemes, and custom fields, while leveraging JQL, automation rules, and integrations (including SDLC tools like Git) to improve productivity and traceability. Adept atidentifyingprocess gaps, designing scalable solutions, and delivering measurable improvements without heavy supervision.

Strongtrack recordof owning initiatives end-to-endfrom requirement gathering and design to implementation and user trainingwhile collaborating effectively with cross-functional teams. Passionate about continuous improvement, Agile best practices (Scrum/Kanban), and enabling teams through structured governance, dashboards, and actionable reporting insights.

Key Responsibilities

• Platform Administration:Manage Jira projects, user permissions, security schemes, and global configurations.

• Workflow Customization:Design and implement custom workflows, screen schemes,permission Schemes,issue types, and fields for differentproject templates.

• Automation & Integration:Build automations to scale processes and integrate Jira with other operational and engineering toolsto enhance productivity and traceability. Experience with Agile methodologies and integrating JIRA with SDLC tools like Git

• Reporting & Analytics:Develop custom dashboards, JQL (Jira Query Language) filters, and reports to provide leadership visibility into project metrics.

• User Training & Support:Provide technical support, resolve platform issues,create documentation/user guidesandcoach teamson Agile best practices

• System Maintenance:Perform upgrades, manage userlicensesand oversee third party plugin installationsEssential Qualifications

• Experience:5+ years of hands-on experience as a Jira administrator or Atlassian platform specialist.

• Technical Skills:Proficiencywith Jira Query Language (JQL), REST APIs, and automation engines. Experience with scripting (Groovy/Java) isrequired.

• Methodology Knowledge:Deep understanding of Agile frameworks (Scrum/Kanban) and software development lifecycles (SDLC).

• Soft Skills:Strong problem-solving abilities, excellent communication skills for stakeholder engagement, and the capacityto train