Join JPMorgan Chase and help deliver outstanding experiences for our clients and colleagues by supporting J.P. Morgan Private Client-combining best-in-class banking, lending, investment solutions and cutting-edge digital technology.
As a Field Incentive Sales Strategy Support Manager your role supports the strategy, design, and administration of Relationship Manager (RM) incentive compensation, with a focus on process enhancements, automation, and operating model implementation. The role provides end-to-end oversight and execution of RM incentive plans, ensuring high data integrity and rigorous standards while partnering across functions to improve field and client experience
This Vice President role supports the strategy, design, and administration of Relationship Manager (RM) incentive compensation, with a focus on process enhancements, automation, and operating model implementation. The role provides end-to-end oversight and execution of RM incentive plans, ensuring high data integrity and rigorous standards while partnering across functions to improve field and client experience
The core responsibilities span end-to-end incentive plan execution, issue/exception management, continuous improvement, and stakeholder partnership.
- Oversee day-to-day administration of RM incentive programs, including cycles, validations, and end-to-end execution
- Support incentive strategy/design activities (e.g., plan components, scorecards, new hire structures) and evaluate effectiveness
- Own inquiry, exception, and correction workflows (e.g., scorecard / net-flow performance inquiries), ensuring timely resolution and clear documentation of rationale and outcomes
- Identify "micro-level" process/system breaks; escalate "macro-level" issues and drive fixes through the right partners
- Drive process enhancements and automation to improve accuracy, speed, and field experience; help implement operating model improvements
- Produce and improve reporting for stakeholders (request volumes, SLAs, compensation impacts) and synthesize qualitative field feedback into actionable themes
- Partner across teams/functions to improve policies, controls, and end-user (field/client) experience
Risk & controls / data integrity expectations
This role operates within a strong risk and controls framework, emphasizing data quality, controlled processes, and good judgment with confidential compensation information.
- Maintain high standards for data integrity, documentation, and controlled execution
- Exercise discretion and sound judgment when handling sensitive compensation-related matters
- Contribute to procedure documentation / knowledge content to improve first-contact resolution and reduce repeat inquiries
Required qualifications, capabilities & skills
- 5+ years of experience in financial services; background in finance, compensation, and/or HR (or closely related analytical/operational role)
- Strong understanding (or ability to quickly develop it) of Private Client products/services and key business drivers
- Strong analytical skills; able to translate complex data into clear insights and actions
- Strong written and verbal communication; able to set expectations and communicate outcomes succinctly
- Strong organization/prioritization and attention to detail with a risk-and-controls mindset
- Demonstrated end-to-end ownership and accountability
- Comfort operating in a matrixed environment and engaging stakeholders at various levels
- Intermediate Microsoft Excel, PowerPoint, and Word skills; ability to learn new systems/workflows quickly
Preferred qualifications
- Experience with incentive compensation systems, scorecard design, and exception management
- Proficiency with reporting/collaboration tools (e.g., Tableau, SharePoint)
- Experience presenting to senior stakeholders and driving cross-functional change
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
