The Key Sales Operation Specialist will be responsible for supporting Key Account Managers through effective sales forecasting, cross-functional collaboration, and business process improvement to optimize salesforce allocation and customer satisfaction.
Main Responsibilities & Tasks:
Sales Forecasting and Planning Support:
Assist the Key Account Manager in Rolling Forecast preparation and performance tracking.
Analyze historical data and customer demand trends to support the development of accurate demand plans.
Drive dynamic adjustments of safety stock to balance inventory turnover and on-time delivery performance.
Cross-functional Collaboration Support:
Collaborate with the CE Team:
Gather end-customer feedback and drive product/service improvements.
Establish a rapid response mechanism for exceptional orders to enhance customer satisfaction.
Collaborate with the Finance Team:
Negotiate and develop accounts receivable terms for customers to optimize cash flow.
Monitor payment collection progress, identify overdue accounts, and coordinate resolution.
Collaborate with the FAS Team:
Track the progress of product quality complaint resolutions and share relevant updates in a timely manner.
Qualifications & Skills:
- Bachelor's degree or equivalent combination of Sales, Business Administration, Supply Chain Management, or a related field. A background in Biotechnology or Life Sciences is preferred.
- At least 3 years of experience in sales support, supply chain or customer quality management in a B2B environment, at least 1 year of inside sales experience is preferred.
- Strong cross-functional communication skills with the ability to effectively resolve conflicts.
- Excellent project management, problem analysis/solving capabilities.
- Basic financial knowledge is preferred.
- Proactive, result driven with the ability to multitask efficiently.
- Solid reading & writing and acceptable oral speaking in English.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
