KBS Team Leader with English and French Language (KONE Business Services)

At KONE, our purpose is to shape the future of cities by delivering innovative and sustainable solutions for elevators, escalators, and building access systems. Guided by our strategy ‘Rise‘, we are committed to leading in employee and customer experience, sustainability, and innovation. We also embrace LEAN principles and LEAN UX methodologies, driving efficiency, customer-focused design, and continuous improvement across all our operations.

Job Description

We are seeking a dedicated Team Leader to join our KONE Business Services (KBS) center in Bratislava. In this role, you will lead a team of professionals responsible for providing critical administrative support to our customer and service teams. Your team will be responsible for managing document-related requests concerning KONE subcontractors, while ensuring operational excellence and a high standard of service delivery to stakeholders.

Your Responsibilities

• Lead, manage, and develop a team, fostering a culture of collaboration, high performance, and LEAN thinking.
• Drive daily operational performance to ensure team efficiency, maintain high-quality standards, and deliver customer-focused service aligned with established KPIs and SLAs
• Build and maintain strong relationships with internal stakeholders, aligning priorities and enabling smooth collaboration.
• Identify and implement opportunities to enhance processes using Lean methodologies to eliminate waste and improve efficiency.
• Apply LEAN UX principles to improve service workflows, prioritizing customer-centric solutions and quick iterations.
• Provide expertise and hands-on assistance with operational tasks and major projects as needed.
• Promote a mindset of continuous improvement, encouraging feedback loops, and >

  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

  Read more on https://careers.kone.com/en/