Key Account Manager - German Speaker

About Planet

Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry.

With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider.

Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world.

Headquartered in London with over 2,500 employees across six continents, Planet supports over 800,000 customers in more than 120 markets.

Visit our webpage to get to know us better: https://www.weareplanet.com/hospitality

Who you are

• The ideal candidate will be fluent in German and English, additionallySwedish, additionally Swedish, Danish or Norwegian would be a plus

• With a strong understanding of hotel operations and hospitality technology

• Will bring a customer-first mindset focused on retention, growth, and strategic partnership

What you will do

• Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers.

• Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.

• Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.

• Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.

• Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.

• Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.

• Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.

• Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations.

• Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.