Key Account Manager, New Equipment

Date Posted:

2026-05-07

Country:

Indonesia

Location:

PT Citas Otis Elevator, Cibis 9 Business Park, Jalan TB Simatupang no 2 Cilandak Timur Jakarta Selatan, Indonesia

Job Title

Key Account Manager – New Equipment (Elevator Business)

Job Summary

• The Key Account Manager – New Equipment is responsible for driving sales growth of elevator and escalator new installations by managing and developing strategic key accounts. This role focuses on Major Projects, Large Projects and Key Account's projects, building long-term relationships with major developers, contractors, consultants, and owners, ensuring sustainable business growth, profitability, and customer satisfaction throughout the project lifecycle.

Key Responsibilities

Account & Relationship Management

• Manage and develop assigned key accounts including major property developers, main contractors, consultants, and end-users

• Establish strong, long-term relationships with senior decision-makers and influencers

• Act as the primary point of contact for strategic customers in the new equipment business

Sales & Business Development

• Identify and pursue new business opportunities within assigned key accounts

• Develop account strategies to maximize market penetration and project pipeline

• Drive sales activities from early project identification through contract negotiation and order intake

• Achieve assigned sales targets (order intake, revenue, margin)

Project & Tender Management

• Lead tender preparation and commercial negotiations in coordination with technical, engineering, and operations teams

• Ensure accurate project costing, pricing strategy, and risk assessment

• Support smooth handover from sales to project execution teams

Market & Stakeholder Engagement

• Monitor market trends, competitor activity, and customer needs within the new equipment segment

• Represent the company in customer meetings, industry events, and key negotiations

• Collaborate with internal stakeholders (engineering, operations, finance, legal) to deliver customized solutions

Reporting & Compliance

• Maintain accurate CRM data, sales pipeline forecasting, and key account plans

• Ensure compliance with company policies, ethical standards, and safety requirements

• Provide regular sales and market reports to management

Key Performance Indicators (KPIs)

• New equipment order intake and revenue growth

• Key account penetration and retention

• Sales pipeline accuracy and conversion rate

• Customer satisfaction and long-term partnership development

Qualifications & Experience

• Bachelor’s degree in Engineering, Business, or related field

• Minimum 5–10 years of experience in B2B sales, preferably in elevators, vertical transportation, construction equipment, or building solutions

• Proven experience managing key accounts and large-scale construction projects

• Strong negotiation, presentation, and stakeholder management skills

• Good relations and wide networking with Developers, M/E Consultants, Architects and QS

Technical & Professional Skills

• Strong understanding of elevator / escalator solutions and construction project cycles

• Commercial acumen with ability to manage complex tenders and contracts

• Proficiency in CRM systems and MS Office

• Excellent communication skills in English (local language proficiency is an advantage)

Personal Attributes

• Results-driven and customer-focused

• Strategic thinker with strong execution capability

• High integrity, resilience, and ability to work under pressure

• Team-oriented with a collaborative mindset

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

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