Knowledge Governance Specialist II
BambooHR
Utah | Hybrid, Unknown
Full-Time
$2,000
HybridSenior
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
AI at BambooHR
At BambooHR, were all about setting people free to do great work, and we believe AI is a powerful partner in that mission. Were leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.
The Knowledge Governance Specialist supports the creation, organization, and continuous improvement of customer-facing and internal knowledge within BambooHRs Customer Experience organization. This role helps keep Help Center content, in-app guidance, internal SOPs, and AI-consumable knowledge (including chatbot responses, in-product guidance, and internal support tools) accurate, consistent, and easy for both employees and customers to use.
Working under general direction, the Specialist applies and adapts established governance standards, exercising independent judgment, and identifies, recommends, and implements governance improvements that strengthen knowledge quality, discoverability, operational efficiency, and AI-assisted support experiences.The specialist determines appropriate knowledge structure, metadata, version control, and taxonomy practices to maintain a reliable Single Source of Truth and resolves governance issues that require interpretation of standards, balancing customer, operational, and AI retrieval needs.
Through audits, remediation, and > Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
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Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.
See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.