Knowledge Managment Analyst

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

• Using our approved materials, deliver impactful learning experiences for new and existing Zelis associates in our Payments business unit.

Collaborate on associate training activities including assessment, planning, implementation, evaluation, and revision of department training programs to address learning needs.

Support and enhance an engaged and impactful associate learning community for both orientation related learning and continuing education.

This is an individual contributor role Payments Learning team.

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts, driving real, measurable results for clients.

A Little About You

You are that unique sizzle of personality and professional expertise who loves what you do and inspires others! You are more than your resume. You are a combination of the experiences you have had in your community, the successes you’ve gained over your career, and the lessons you’ve learned along the way. You’re also a blend of references from your favorite TV show, the tattoo you got with your best friend, and your favorite karaoke song.

Position Overview:

Knowledge Management Steward serves as the accountable owner for domain knowledge health within the Knowledge Management System. This role operates within the Payments Learning COE and is responsible for governance, prioritization, lifecycle integrity, and cross-functional alignment of domain content. The role works with both human in the loop and AI-enabled resources to develop and sustain knowledge stores for impactful access in the flow of their work.

Role Objectives:

· Support domain knowledge health across the Knowledge Management System (accuracy, relevance, lifecycle integrity).

· Define what knowledge must exist vs. optional, using informatics and stakeholder feedback.

· Execute established KM governance standards.

· Manage intake, triage, and routing for knowledge-related requests.

· Drive timely SME review through lifecycle checkpoints and nudges for action (review, update, archive).

· Monitor and report on domain knowledge health.

· Escalate risks, gaps, and content conflicts to appropriate leadership.

· This is an individual contributor role Payments Learning team (50% transactional; 50% strategic).

Key Responsibilities:

Domain governance and standards: Reinforce knowledge management standards and best practices within the domain. Ensure every critical knowledge asset has clearly assigned subject matter experts. Lead quarterly Steward reviews to assess domain knowledge health.

Knowledge lifecycle accountability: Own lifecycle checkpoints (creation, validation, review cadence, archival). Trigger SME review cycles and ensure timely updates. Maintain domain-level visibility into lifecycle compliance.

Intake, Triage and Prioritization: Manage centralized intake for knowledge requests and updates. Assess business impact, urgency, and dependencies. Route requests to appropriate SMEs. Prevent unnecessary or redundant content creation.

Cross Functional Alignment: Own coordination of SME input for content updates, validation, and final approval. Partner with Product, Service Operations, Learning and other identified stakeholders across the enterprise to align knowledge with workflows and operating models.

System, Process Management: Ensure initiative-driven changes are reflected accurately and timely within the Knowledge Management System. Identify obsolete, duplicate, or conflicting content and drive resolution. Proactively surface systemic content risks or structural gaps and recommend corrective action. Partner with leaders and associates across the business to promote usage and adoption of AI-enabled tooling and Knowledge Management System.

Measurement and Continuous Improvement: Maintain Steward dashboard tracking for domain knowledge health. Monitor usage, engagement, and feedback trends (AI and href="mailto:talentacquisition@zelis.com?subject=Accessibility%20Support%20Request">talentacquisition@zelis.com.