L3 Security TAC Technical Support Engineer

L3 Security TAC Technical Support EngineerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

What you’ll be doing:

Case Management:
• Manage high-priority, complex incidents and problems for customers using our support portal, ticketing system, or communication tools (phone, email, etc.).
• Take ownership of high priority or critical customer issues, isolate product issues at network/hardware/software level, ensure timely service restoration and resolution by using a systematic problem-solving approach
• Replicate customer environments and issues in lab and collaborate with Engineering teams in providing bug fixes on software issues reported by customer
• Collaborate with Service Managers and Technical Service Advisors on high-profile technical issues, and participate in customer meetings to lead technical discussions
• Enhance and sustain proficiency in core products and technologies, and identify any training requirements as the technology evolves

Knowledge Base Management:

Contribute to technical documentation (FAQs, Solutions, Knowledge Base) for internal and/or external use

What we’re looking for:
• Bachelor's degree in engineering, computer science or related field, or equivalent experience
• At least 4+ years of experience in supporting large enterprise, datacenter, cloud and/or ISP networking environments
• Proven experience in at least one of the following technology areas and willingness to develop skills in the other areas:

1. IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers
2. Routing technologies: OSPF, BGP, Multicast protocols (IGMP, PIM)
3. Switching and Data Center technologies: VLAN/Trunking, STP, RSTP
4. Security technologies: Firewall, L2 and L3 VPN technologies

• Experience with traffic generators and network protocols analysis tools
• Strong problem-solving and troubleshooting skills
• Strong customer management and customer service skills
• Excellent communication and presentation skills
• Able to work effectively under pressure and maintain a structured approach based on priorities
• Able to effectively prioritize and balance time and actions to achieve results
• Flexibility to take on different technologies, tasks and/or responsibilities depending on the overall goals of the team

Nice to Have Qualifications:
• Working experience with Operating System architectures (Linux/FreeBSD), Scripting languages (Python/TCL/Perl/Ansible/Puppet/C/C++/others), Virtualization, Service daemons (DHCP/DNS/TACACS/Radius), DevOps

#LI-Hybrid

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#romania

#networking

Job:

Engineering

Job Level:

TCP_04

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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