At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
The Large Account Renewals Revenue Manager is responsible for leading and expanding Iron Mountain’s Large Account Renewal Program across global geographies. This role drives revenue growth through strategic pricing, renewal management, and commercial enablement, ensuring optimal outcomes for Iron Mountain’s largest and most strategic customer accounts.
The role will partner closely with Sales, Finance, Marketing, Operations, and Communications teams to identify renewal opportunities, implement pricing strategies, support negotiations, and maximize revenue growth through renewals, upsell, and cross-sell initiatives. The successful candidate will leverage revenue management expertise, analytical capabilities, and strong stakeholder management skills to improve commercial performance and deliver measurable business impact.
Key Responsibilities
Large Account Renewal Program Management
- Lead and manage the Large Account Renewal Program across multiple geographies, including deployment into new countries and regions.
- Develop and maintain a structured renewal pipeline, identifying large accounts due for renewal within the next 12 months.
- Ensure renewal kick-off meetings are scheduled and managed effectively, driving timely execution of renewal strategies.
- Maintain visibility into customer contracts, pricing structures, and renewal timelines.
Revenue Growth & Pricing Strategy
- Develop and execute pricing strategies that drive sustainable revenue growth across large customer accounts.
- Establish target pricing recommendations and renewal objectives for strategic accounts.
- Identify opportunities to increase revenue through pricing optimization, contract renegotiations, upselling, and cross-selling.
- Partner with commercial teams to balance pricing objectives with customer retention and growth opportunities.
Commercial Enablement & Coaching
- Coach and advise Sales and Commercial teams on renewal negotiation strategies and pricing best practices.
- Provide guidance on how to effectively trade pricing concessions for upsell and cross-sell opportunities.
- Develop communication frameworks, value propositions, and negotiation support materials to strengthen customer discussions.
Performance Tracking & Reporting
- Monitor renewal performance, pricing realization, revenue growth, and key program metrics.
- Develop dashboards, reports, and executive-level updates to communicate program performance and business impact.
- Analyze trends, identify risks and opportunities, and recommend actions to improve renewal outcomes.
Stakeholder Management & Collaboration
- Build strong relationships with Sales, Finance, Marketing, Operations, Communications, and other key stakeholders.
- Drive alignment and gain buy-in from commercial teams to maximize program effectiveness.
- Collaborate with senior leaders to continuously refine and enhance the Large Account Renewal Program.
Continuous Improvement
- Evaluate program effectiveness and implement enhancements to optimize performance over time.
- Identify process improvement opportunities that increase efficiency, scalability, and revenue outcomes.
- Support the development of best practices and standardized approaches across geographies.
Qualifications & Experience
Required
- Proven experience in Revenue Management, Pricing Strategy, Commercial Operations, Sales Enablement, or a related field.
- Strong analytical skills with experience conducting complex financial and pricing analyses.
- Demonstrated ability to drive revenue growth through strategic pricing and commercial initiatives.
- Experience managing cross-functional projects and influencing stakeholders across multiple business functions.
- Strong communication, negotiation, and presentation skills.
- Advanced proficiency in data analysis, reporting, and performance management.
Preferred
- Experience working with large enterprise accounts and contract renewals.
- Experience in global or multi-country business environments.
- Familiarity with customer lifecycle management, contract management, and commercial strategy.
- Experience developing pricing models and revenue optimization frameworks.
Category: Sales Operations Group
